Why Personal and Business Branding Work Best Together

Up until September, 2008 I was a full-time freelance writer. I had built myself a little business that kept my family comfortable, and I have to admit, my writer friends who enjoyed hacking away at their fantasy novels after work were a little jealous. I was happy because my lifelong goal, ever since I could clasp a pencil between a few fingers, was to make my living from writing.
The problem in this story was unrestricted growth. Maybe you think I sound like a bit of an ass looking at growth as a problem when many people are losing their jobs and closing up their shops, but don’t make that mistake. Unrestricted growth can be a problem, and saying it can’t be is a bit like the obese person telling the anorexic that they don’t have any real problems.
I was killing myself with work, and still taking on new clients because I didn’t want to let any of that growth “go to waste.” Nobody wanted to be around me at the time because I could barely hold a conversation after spending long, hard days doing nothing but writing and editing.
When it became clear that I couldn’t take on any more work whatsoever and I wasn’t comfortable with raising my prices anymore than I already had, I did what anybody in my situation would do.
I took a job.
Well, maybe that’s not what anybody in my situation would do, but at the time it was a good way to step back from what I’d gotten myself into. One of my biggest clients offered me a full-time position that was less to do with writing and more to do with some of the editorial and managerial work I was doing, but I wasn’t complaining. I needed some work that I still found meaningful but didn’t burn me out, either. The main reason that I took the job was that I liked the idea of what the company was doing and the people in it, and had worked with an organization with similar goals in the past that did not quite work out. This was a chance to be part of developing that agenda again. But at the same time, I knew I needed a break from freelancing. In my own quest for growth I had burned myself out by not using the right framework for it.
I’m not recommending that freelancers turn in their businesses for employment. From many points of view, freelancing will always be the superior option. What I’m doing is warning you about a mistake I made. Despite all the growth I was experiencing and the high rates I was charging, there was definitely a big mistake made. I didn’t plan for that sort of growth from the beginning.
If I had a plan to turn the business into a scalable one, I would probably still be in freelance writing with a team of writers working with me to produce content. But by the time I needed the plan, there wasn’t enough time left in the day or opportunity to implement it. My clients were coming to me because (as arrogant as this sounds — I’m only repeating what they were saying) they didn’t want anyone else for particular jobs. That meant there was no room for me to bring on some trusted writers and go from freelancer to writing firm.
I’d dug myself into a hole by constructing my business around myself. The only person my clients would deal with or take deliverables from was me. I could not expand the business as it was.
You might be fine with that situation. Good for you! But when things start to plateau in any area of my life, even if it’s a contented sort of plateau, I do not remain happy for long. I need constant growth or I get bored. In my mind, something ceases to be worth doing when there is no more growth in it. I couldn’t bring myself to continue at a gallop pace doing the same thing every day. If you can coast along happily I do envy you. For the rest of us, you know what I’m talking about.
Personal branding helped me. It built me a business as a freelance writer and I picked up a number of wonderful clients and made a comfortable living for myself, doing what I’d wanted to do since childhood. I won’t go on the record to badmouth this type of branding and I encourage you include it in your plan. We’ve even got a book on it at Rockable. Use the tool that is personal branding, but remember that if you plan to expand, you need to expand that plan beyond just yourself.
Many in my situation would look back on that experience with the belief that business branding was the way to go, just because personal branding did not end up working out. My retrospective solution is that both personal and business branding are important for the success of a freelancer. You should plan to develop both from the get-go. It’s not a glamorous or fancy solution — it’s a simple one — but the debate on this topic has polarized opinions and led us to think in an either-or fashion.
In fact, I know two people who write about either one and are successful in both. Skellie, who wrote the aforementioned minibook on personal branding, has developed a strong personal brand online and yet two of her properties — Skelliewag and Anywired — have developed strong brands of their own. James Chartrand who frequently teaches freelancers about the benefits of business branding is a well-known personality under his own name while his business, Men with Pens, shares the same high reputation.
It just goes to show: don’t get too caught up in one camp. A balanced approach yields the best results. Perhaps you want to develop a plan for slowly transitioning from personal to business branding over time, executing steps as the workload percentage increases. Perhaps you plan to develop both from the beginning in a symbiotic way. There are several ways to pull it off. The important point to remember? In the world of freelancing, the best way ahead is the one that covers all the bases.












Scaling ANY business is tough, and is something that I’m currently working on with my one-man studio.
I will say that approaching the problem a bit differently can help, though. My girlfriend runs a personal training and massage therapy business, and the first approach she took in expanding was to try and hire other people who do similar work and have them handle her clients. This method could only stretch so far, unfortunately, and wasn’t as scalable as she would have liked. We sat down and thought this through, and after looking at the problem from a different stand-point, we figured out a solution.
We decided she was dealing with the wrong customers. Instead of making massage/training clients her target audience, why not go B2B and target other trainers and therapists? She has a VERY strong brand and a website that automates everything for her business, why not ‘franchise’ and sell monthly subscription packages that include the use of her brand, the website, business cards, paperwork, etc?
After deciding to go this route, she has been on a much better path to an infinitely-scalable business, and there is no end in sight.
This is a great post. I’m a freelance designer and I always thought I had wanted to start a business, hire a team of designers to creatively work under me, but the bottom line is that wasn’t the best idea.
I’m still to this day slammed with work, and I had continued to ask friends and family, “should I hire some more people.”
My mother, who operates the family business with my father, said that it would be the worst mistake I’d ever make.
Basically, once you go full on expansion, there is no going back. So I raised my rates, turned down a few clients, and haven’t looked back since.
Thanks for the inspiration!
Thanks for article Joel,
This is the right direction for me specially in current situation.
Joel, I could have used this article about six months ago.
I’ve wandered into the exact same position now – I’ve got more and more clients wanting my services and not enough time/energy/motivation to make them all happy.
I’ve started training a friend of mine in hopes that she can take some of the weight off my shoulders, but it’s still going to take another few months before she’s ready to go solo.
What suggestions do others have?
I’ve been thinking about this for some time now. It’s great to have some incite on the subject to help me really realize the significance and plan to do something about it.
Thanks Joel!
Perfect timing on this article. I have tons of design work with little time to get it done. My approach is two pronged. 1: Only do work that interests me. 2: Do work that makes the most money.
Interesting story, Joel. I’m curious what you think of the possibility of leading a team, rather than passing on all the work to others. That way, you can still handle more projects, and your clients are still dealing with you. I’m guessing this simply isn’t as possible with writing projects as it is with design (the field in which I work).
Your scenario also incorporates a high level of repeat business, with your clients not wanting to work with anyone but you. If you target new business with a different marketing approach, I think there’d be less friction with a team being involved.
A little off-topic, and a request for the FS team, it’d be great if you install the ’subscribe to comments’ plugin. Perhaps there’s a valid reason why you haven’t, and if so, no worries.
I can soooo relate to what Joel is saying.. I am in the process of winging some clients away from me personally, and most are finding there are other people who can provide the same level of service (and are much prettier than me). What I really give is the leadership and direction to those who are a part of our team so they will be successful.
Thanks for the timely article!
Good article – i guess a lot can be said for having two ( or more ) marketing entities.
I am now going for a branding of myself on one website ( after all with designers clients are often after a style and reputation) , and branding my agency on another ( corporates might prefer to work with what seems to be a more informal agency ).
I’ll see where that leads me !
I love your writing Joel. Not surprised by your success and the demand for your work.
With all the talk about the “economic downturn” clients who would normally use bigger firms are now turning to freelancers. Every freelancer I work with is busier now than they were a year ago. So, this is an important topic.
I’m in the same boat. Too much work on and getting frazzled. I laughed at your comment about not being able to hold a conversation after work.
Still, not sure about where to go from here.
Great article, Joel.
I know you said you had already increased your prices to a level you were comfortable with.
However, clearly your prices were still too comfortable for many of the people looking to hire you.
I would have probably suggested increasing the prices further until you brought the work to a manageable level, while still reaping the rewards of increased income.
If your calibre of work is so much higher than other options open to your clients (and I have no doubt that is the case), then you deserve to charge more.
Be the Aston Martin choice for your market.
I started out as a company brand from the get go, even though it was a one man show for a long time. This way i was able to grow as much as a like (and shrink when needed) and all the clients were ready to not work directly with me since it wasn’t about me personally anyways.
Funny thing is that now i do try to build a more personal brand along side a social effort I’m working on with a blog, linkedin, twitter… this is all new to me but ican see why going for both personal and company brand is a good way to go.
Cheers.
Darn, late to the party on a topic I love discussing.
I agree that personal and business branding work best when applied together. I’m very wary of all the promotion going on these days about personal branding for freelancers, because I know full well what a trap it can be down the line – such as your circumstances, Joel. Too many people end up like that, and it’s tough.
The way out that I can see is to build a business name for yourself now while working in tandem under a personal brand. The problem (as you mentioned) is not enough time in a day to do so.
The alternative is to bank up enough cash so that you can take time to build a business, then operate it and your personal line of work side by side. That has its downfalls in that you need the cash while building your business and it’s tough to amass, and when you do start working in tandem, you’re going to take double-bites of the work hours for a while.
But I will say this: getting out of this personal branding prison may be temporarily painful, in time and money, but it is temporary. It doesn’t take long these days to create a business, and you wouldn’t have to work harder for long – especially when you bring a strong, solid reputation to the table.
I wish more people could see the freedom that a business setup allows instead of chasing the fame for the moment. Good post, Joel, and hang in there.
(I second David’s subscribe to comments request!… okay, for the fortieth time, I know…)
You know, I just have to say THANK YOU for this article! I have run two very successful independent businesses and am now in the process of beginning my own freelance web graphics and internet media business. I always “think big” and have decided to include a few friends to build some stability and confidence in my brand. Lately I have been starting to worry that I should just go it alone, for easiness sake I suppose.
When I read the article, it was as though I wrote it in my sleep last night. Thank you for giving me the confidence to continue on the path that I have already carved for myself.
Great article! My story is very very similar and it was nice to be somewhat re-assured at my decision to leave freelancing (for now). I too overextended myself and created my own glass ceiling so to speak. Hiring a few people may have let me continue on growing, but to be truthful it wasn’t what I wanted out of my life or career. Either way, good luck and thanks for the beautifully written article.
Thanks,
@chrislorenz
I’ve been struggling to decide between personal branding or business branding for some time now. You’re comment, “You should plan to develop both from the get-go” makes total sense to me. I’ve been thinking about that, but hearing it from someone else really helps!
Thanks for the article, I’m hoping to get to a point of saturation like you were in a couple of years, and now hopefully I will be better prepared for it.
Thanks for this article! This is an issue I am currently dealing with as well. I woe love to hear specifics on how others go about setting up comfortable, scalable situations for themselves.
Good luck to everyone!
I completely disagree! Growing your company and operating under a personal brand do NOT have to be mutually exclusive. In fact now that my business has grown I’ve moved BACK to where I started, branding everything under my own name.
The ultimate example of someone who has built a “personal” branded empire is of course Oprah. But there are way more examples than her – think of all the cosmetics, clothing, and “lifestyle” product lines done under a name. I know that Martha Stewart does not personally make all of her towels. In fact, I’m sure she doesn’t even design them or have much to do with any of the decisions that go into them. But her brand name is her “stamp of approval”. Many agencies are named this way as well, I understand that neither Crispin nor Porter not Bogusky will likely be working on my account, know what I mean? Law firms are another example.
Likewise it is definitely possible for freelancers to do the same – everyone who works for us has our stamp of approval and assurance to our clients that the work will be up to their standards. If your clients demand YOUR work on something – great, they can pay a premium for it! This is how big agencies operate, with the principals charging more for their time.
Laura — I agree with your premise, but you’ve mistaken personal branding with personal naming. While those agencies retain the founders name, the branding itself is certainly very different. I was going to work with this idea myself before I decided I wanted to work with Envato, but I knew I’d have to totally rebrand, and even though the business might’ve contained my personal name, it wouldn’t be a personal brand.
Hi Joel,
Thanks for this thoughtful article. It’s an interesting time for me to discover it. I’m at the cusp of getting my own freelance business to be a full-time venture. (Why do people launch businesses in the middle of an economic crisis?) I’ve just been approached about taking on a massive project that would totally change the focus of my business. Now I have some food for thought.
I can assure you that your piece is going to be in the forefront of my mind as I mull over this new opportunity. My first impulse (not instinct) is to jump at the money. After reading your story, I have to consider that it probably isn’t what I want my brand to be about.
Thanks for this. I’ve got some mulling to do. Better now than later.
Great post indeed!