Cool in a Catastrophe: How to Tell Your Clients

I hate to be a pessimist, but sooner or later something is going to go wrong — and it’s going to affect your ability to complete a project. It’s happened to me more than once over the years: I’ve gotten sick, lost power and faced other situations that spelled disaster for whatever I was working on.

I still get a little worried when I think about how I’m going to have to tell a client something has gone wrong. I’ve done my best to make sure that I’m ahead on my work, that even a catastrophe can’t delay a project — but I’m also prepared to tell my clients when something goes wrong.

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