When You & Your Client Have Failure to Communicate

What we got here is… failure to communicate.

“Cool-Hand Luke” — 1967

Firing a client is an emotionally anguishing action, but one that sometimes is the best strategy in a situation where you can’t see eye-to-eye on the scope of a project and its requirements. How you get to this situation is often a confusing mess of poor contract writing on your part, poor communication of requirements on the client’s part, and a muddle of clarifications, expectations, and sometimes a total lack of understanding by the client of underlying technologies and the possibility that you acted without full understanding of their project needs; all of which leads to their disappointment and your frustration.

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