3 Rules to Freelance Consulting Success



When my father left his industry to become a consultant, he was as much of a business rookie as any of the new freelancers who visit this site. Since we’re talking about the early 1980s, business advice for solo practitioners wasn’t as plentiful as it is today.

So, my dad made the trek down the very long driveway of a highly successful neighbor named Richard. He and his family didn’t just have a house in the neighborhood — they had an estate. That’s where being a world-renowned expert in your field can get you.

During their conversation, Richard offered three rules of consulting success.

1. Always charge three times what you think you’re worth.

This can be a tough one for creative freelancers because we’re in much more competitive lines of work than Richard. He had worked in the direct mail marketing field for decades, was renowned as an expert, and clients knew that if they wanted Richard’s advice, they’d pay dearly for it.

These days, people pay good money for talent.. Are you charging enough for yours?

Of course, you’re not going to start your freelancing career from an estate like Richard’s. Very few of us do. But take a look around this site. Take special notice of the people posting comments after stories like this one, and those who are participating in the Freelance Forum. Follow links to their sites and you’re going to see some real talent.

These days, people pay good money for talent.. Are you charging enough for yours? Take a tip from Richard and think about your hourly or project rate. Then multiply that amount by three. Be brave! Some clients won’t go along with you, but the ones who do? Wow! Talk about lucrative.

2. Never work for anyone below the boss.

Ever had one of those projects where the real decision maker wasn’t the person you were dealing with? The kind where she had to run every little thing past her supervisor?

This additional layer of decision making can add days, if not weeks or months, to a project. Best way to avoid this problem is during the prospect qualification stage. Ask your contact person if there’s anyone else who needs to be involved in the decision making. Chances are that if she’s not the boss, she’ll say who is.

Even if you end up working with Ms. Not The Boss, ask to meet The Boss. If nothing else, this will allow The Boss to associate your name with a face. Such familiarity may help move things along.

3. Don’t work for people you don’t like.

This site’s weekly “Ask FreelanceSwitch” is full of stories of good client relationships gone bad. Some of those relationships are salvageable. Other are not.

Although it’s best to trust your gut and avoid getting into client relationships where something doesn’t seem right, the real world doesn’t always work this way. I certainly don’t have to tell you that we’re in a tough economy. Like jobs, freelance gigs are very hard to come by. Thus, it’s easy to find yourself working with a hellacious client just to keep the money coming in.

Then there are those client relationships that start out like a lot of romances. Your client seems like the loveliest person on earth! It’s the greatest honeymoon ever! Once reality comes crashing down on your head, you’re looking for some way – any way – out of the relationship.

We’ve all been there. Best thing to do? Find a way to make a graceful exit. Do one project with these people, then go your separate ways. If they come back, be really busy, even if it’s working morning, noon, and night on finding nicer people to work with. Or you could greatly increase the rate that you charge them for a project – some people call this the “Jerk Tax”.

Of course, the easiest thing to do is limit your practice to pleasant people who appreciate your work – and pay promptly. Take heart. They’re out there.

Photo credit: Some rights reserved by cardmaverick.

PG

Martha Retallick is a freelance copywriter, photographer, and designer in Tucson, Arizona.


  1. PG Delia Wilson Lunsford

    Excellent advice and let me emphasize why else the boss part matters. I worked with a nice employee in a small firm on their website. I never talked directly with the boss. Most of my advice was ignored and/or not delivered correctly to the boss which lead to problems on the website but were corrected. There was unbilled time remaining at the end of the project but payment was not forthcoming.

    Turns out the boss was running thru his inheritance faster than anyone realized and not only did he not pay me – but the employee also was never paid for his last weeks at work.

    The boss closed the business one jump ahead of his creditors and left town.

    If I had been dealing directly with the boss I might have realized that something was “hinky” and not gone past the deposit amount. Might – of course, we’ll never know but it’s easier for the boss to either lie to the employee or have the employee lie. Dealing directly can give you a better idea of what’s really going on in the company.

  2. PG Kade Young

    You know, a year ago I would have thought your were crazy for asking me to triple my rates, but several months ago I more than doubled my rates, waited for clients to throw a big hissy fit but something quite opposite happened… They loved being charged more! It was kinda wild, but I guess the talent behind my work makes them okay with paying more.

    Thanks for the article, good read!

    1. PG Stacey

      I agree. Over the last few years, I quadrupled my rates, and it did not change a thing. In fact, one potential client, during the interview process, told me I was charging too little, and here I thought I was overdoing it.

  3. PG Saya

    I 100% agree with working with client that you like because you work better and result is better.

  4. PG Vanessa Vigar

    Nice one Ian,

    While I am no longer consulting, i concurr exactly with all 3. I was lousey at 1, good at 2, and after a while was brilliant at 3….

    V

  5. PG Michael Pingree

    1) So true but oh so hard to convince yourself that you are worth it. I am still working on this one.

    2) At a first contact, I wait probably no more than 5 minutes to inquire about the decision maker. Learned that one the hard way.

    3) Life is too short to waste it on jerks. Never considered the “jerk tax” but maybe I should.

  6. PG iain

    Thanks for the post. I think Milton Glaser has a slightly more nuanced view of the client / designer relationship. He advises not to work with people who are ‘toxic’ to you. This could include people who you like, but are actually detrimental to your mental and emotional well-being.

    See points #1 and #3 for more details on how he suggests you identify these people:

    http://www.miltonglaser.com/milton/c:essays/#3

    The rest is worth a read, too!

  7. PG Tom

    Excellent advice, I agree to it all. In addition, I would add to be able to work within all systems in the industry. If you are an accountant, don’t just know Quickbooks, but also learn Peachtree.

    As a designer, I know how to work most Adobe software, I can code manually or with WYSWYG editors, and several CMS systems.

    If you only know one way to do your job, you will set yourself at a disadvantage.

  8. PG Mike

    At the beginning it’s very difficult to ask high price for your services. While I was expanding my freelance career I had a chance to work for international recruitment agency and they were working only with top managers so their asking fees was crazy. But after working with them for a while I got used to these prices and couldn’t realize someone charging less. So it become like usual thing for me and since then it’s easier to ask high price and then negotiate than do work almost for free and all the time complain about it

  9. PG Shana-Francia

    Great advice :) Thank you. I will definitely take these advices further into my freelance work.

  10. PG Javier

    Great article, actually I’m going through this transition, giving more value to my work, honestly this hasn’t been an easy task, because some of my clients are not happy with my new way, but I have to keep walking, working hard to delivery a better quality every single day,

  11. PG Jeff Schoolcraft

    FYI, I featured this article in my latest freelancing weekly: http://freelancingweekly.com/issue-11

  12. PG Edward Franklin

    Even being an experienced IT Consultant and Service Provider, I found this post very informative. Would like to see some more posts on freelance consultancy.

  13. PG Henry Marau

    I would like to be a Free Lance local consultant in Solomon Island and I like your three basic advice above.
    Thank you so much

  14. PG Sidharth

    I agree with you and I would surely take your advice for all these points.

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