Why Giving Away Your Services For Free Will Get You Business
Leo BabautaSomething you hear as common advice for new freelancers is “Don’t work for free.”
That’s true, for the most part, but there’s an exception. And it’s a big one. Give away your advice for free, and you can grow your business and make much more money in the long run.
I don’t recommend that you take on jobs for no money - that’s just devaluing your services and your profession. Your work is worth money, and you need to be sure to get paid. Giving away services is a bad idea in general.
But if you can give away your advice … which is really a service … and not charge a dime, that’s a great strategy. If your advice is good, giving it away can result in amazing growth and lots of new business.
Take myself, for example. I have a blog (Zen Habits) where I give away advice for free. Now, when I first started the blog, I was not considered an expert at anything. But the advice I give away on my blog has been very well received by readers, and my readership has grown phenomenally over the last 10 months.
Take a look at what giving away my advice for free has done for me, professionally:
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I have become an expert at productivity and organization.
I certainly wasn’t an expert a year ago, but now I have people who ask for my advice, who pay for it (in the form of an ebook I recently published), who interview me about these topics, who want to have me in their books or blogs or radio shows or podcasts. In fact, I can’t keep up with all the requests.
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I have also become an expert at blogging and writing.
Again, I wasn’t an expert a year ago, but partly because of my writing here at FreelanceSwitch, and my freelance writing elsewhere, I am viewed by many as an expert of sorts. And in the field of blogging, where I consider myself a relative novice (as compared to some of the true veterans and experts), many new bloggers come to me for advice. I’ve even had people willing to pay me to consult on their blog (I didn’t take them up on that, as I don’t have the time) or ask me to be a mentor.
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The demand for my work is incredible.
I’m not trying to brag, but just to demonstrate the power of giving away very useful advice. I could have charged for this advice, but again, a year ago no one would have paid for it. Now they would, if I charged. But there are many people who are asking me to write for their publications or blogs, who want to hire me as a speaker or a consultant, who would like my expertise. Frankly, the demand is too great - I cannot possibly do all this work.
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I can now sell my advice.
After giving my advice away for free for so long, I’ve proven its worth. And while I would never start charging for my blog’s content, when I sold some of my advice in an ebook recently (Zen To Done - The Ultimate Productivity System), it did phenomenally well (well over a thousand copies sold in two weeks). And I have a print book that’s being auctioned up to publishers as we speak.
All of this wasn’t said in order to brag. It’s just one example of how giving away my expertise for free has done so much for one freelancer - it’s done just as much for many others as well.
Let’s take a look some suggestions for how you can grow your business by giving away your services:
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Blog, ebook or newsletter.
These three formats are great ways to give away advice. My blog has worked really well for me, but be warned that it takes a LOT of time commitment to grow your blog to the point where it will help your business. Giving away an ebook or sending out a free newsletter are two other great ways of doing the same thing, but with less time commitment.
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Write with authority.
I’ve always made it clear to my readers that I am just a regular guy, writing about things I’ve tried out that have worked for me. But because I have actually accomplished many of the things I’m talking about, I can write with authority. I can tell people how to become an early riser, because I successfully transitioned to waking at 4:00 a.m., three hours earlier than I used to wake up. I can write with some authority about running, because I’ve completed a marathon. I can write about productivity, because I have a full-time job, six kids, a lot of freelance work, a Top 100 blog, and several other projects on top of that. Writing with authority establishes you as an expert.
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Be insanely useful.
It’s one thing to whet your reader’s appetite with some introductory advice, and then charge them for more advanced advice. They’ll read that and then go elsewhere. Instead, be as useful to your readers as humanly possible. Give them everything they need and more. If you are extremely useful to them, the readers will come back for more, and will appreciate what you’re giving them.
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Give it time.
You can’t give away 10 great articles on your blog, and expect to see increased business overnight. It takes time for you to establish credibility, to reach a wider audience, to prove yourself, to build up a library of useful resources. Give it a year, at least. Sure, some have done it in less time, but if you go out with the intention of accomplishing everything in a few months, you’ll probably fail. Shoot for long-term success.
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Capitalize only after you’ve built readership.
Your goal in the beginning should be to build an audience, not to monetize or grow your business right away. Reach new audiences by writing guest posts for other blogs, or freelancing for a number of blogs. Build your readership by writing very useful content, and interacting with your readers, answering questions and giving away advice for free. Only after you’ve built up that audience should you think about selling an ebook or making a lot of money on ads or making more money on your consulting or freelance business.




















Low Tides
November 28th, 2007
Whoa. I thought I got my RSS feeds crossed. My Zen Habits feed is showing up on FSw? Just kidding. Love the site. Great advice!
Michael Martine
November 28th, 2007
Leo, this is great. Really shows the power of why blogging is such a great idea for freelancers. I did a series of free blog reviews for my blog consulting service and not only were they a big hit, but they helped me get business. Soon, I will be giving away an ebook on how to start a business blog. The thing about ebooks is you need an audience to give it to, and that’s why blogging and ebooks go hand in hand: you build up your audience with your blog so you have a group to help launch an ebook (even a free one) or other items.
Tarique Sani
November 28th, 2007
If you are a freelance coder - consider starting or joining an Open Source project.
Japan Consulting Company
November 28th, 2007
nice job huh! honestly, you really have a good heart if you do give advice for free…keep it up! ^_^
Mark Abucayon
November 28th, 2007
Wow this is nice though…Two thumbs up Leo
Good Job posting this one.
Joefrey Mahusay
November 28th, 2007
Very interesting article.
Harry Roberts
November 28th, 2007
Good article, thanks
John Sadler
November 28th, 2007
Yes Leo I am on a much earlier stage down th same track. By blogging consistently and well I hope to be seen as an expert and so people will be more likely to want my services on a paid basis. It takes time to get there but I am sure it is the right way
Leo
November 28th, 2007
Thanks for all the nice comments, everyone!
@Tarique: I can’t believe I didn’t discuss open source coding in the article! Thanks for the suggestion.
Mark
November 28th, 2007
Leo ~ your free business model gives many of us small bloggers a very nice plan and framework to aspire to and work within. It is nice to see that quality (over quantity) can really work if you are persistent and hard working
All the best for your continued success.
Mark
Ivan Blatter
November 28th, 2007
Well done! Beside the very useful content on your Blog and the credibility you have, there is one “secret” of your success: You know how to write. You learned and practised it over the years and so you are able to go straight to the point. There are thousands of blogs with the same subjects like yours (also mine in German) but there are only a few blogs written so well like yours.
FreelanceMan
November 28th, 2007
The other “give it away” tactic is to donate your time to a charity you believe in. It helps by increasing your network (other possible future clients are also donating their time to the same cause) and by adding to your portfolio of successful projects.
pri
November 28th, 2007
Again Free Inspiration… It does work even with other things like art work… I have done so many things for free.. and frankly I enjoy it better then getting paid.. but i do need to eat hense why i have a job!!
Great job leo!
Curt
November 28th, 2007
So true, FreelanceMan. I’m working on closing the deal on a pretty nice gig with an independent publisher who knew me from some local volunteer work I did. It’s good to volunteer even without the networking benefits, but it’s a nice bonus.
Great article, Leo. Don’t worry; you didn’t sound boastful at all. You sounded successful, and that’s what we all want. My mind is already churning through all the possible topics I could share with others.
Joke
November 28th, 2007
And this doesn’t have to do with most of the freelancers here, but you could call musicians freelancers too. Free give-away’s like the Arctic Monkeys did (instead of ranting on free downloading) got them quite far! They gave away demos at their gigs, fans uploaded them and got them world famous via myspace and so on. Now they earn their living with their gigs!
It’s also an inspiration
ZHereford
November 28th, 2007
Leo, this is great advice and I can’t believe how much your blog has grown over the last few months.
Great job!
accredited online degrees
November 28th, 2007
Excellent analysis. I continue to be amazed at how long it takes large companies to realize the benefits of providing free services. I can’t believe it took so long for the New York Times to remove subscription costs from their website.
J.Y.
November 28th, 2007
A good summary. I also tend to blog general advice. Another great client retention tool can be free advice via email. I try to keep my long-standing clients in mind when I surf for industry new etc. If I see an article related to software or services that I know they use, I email it to my client contacts. Or if there’s a book or application I think they’d appreciate, I share that, etc.
The (non-billable) sharing of expertise can often contribute to keeping a client relationship in good health. Just be sure to find the appropriate volume of communication, so they do not feed inundated. Your clients then realize that you not only have expertise that you are willing to share, but that you keep them in mind and are ‘narrow-casting’ just for them.
gordon
November 28th, 2007
You are very correct about how doing something for free can help you make a lot of money. I am launching a free website devoted to small business promotion. We are called http://www.buythatlocally.com and we offer a bunch of services. Now that I have started to launch the site, my services as a consultant are in much higher demand than before. It doesn’t matter wether or not my website is a success, I am now an expert in my field. It is also key to remember that just because it appears like you are giving something away, doesn’t mean you really are. There are ways to profit from “free” resources.
g.
http://www.buythatlocally.com
Chris
November 28th, 2007
Well said! The most successful example of free must be Google. They give away all their products.
I’m researching why FREE will also work for the music industry. “Donate to musicians. Encourage free music.”
I’ll be writing more about this on my site: http://www.musicneutral.com
John Hewitt
November 28th, 2007
The amazing thing is just how free your article is. In fact, Jon Castleman was happy to take your article for free, scrape it, and add his own ads. At least Jon will be making money, and he didn’t even have to do any real work. Congratulations on becoming one of his “contributors”.
Check it out!
http://procopywriters.com/blog/
Eugene (Editor, Varsity Blah)
November 28th, 2007
Giving away my ebook for free was the smartest thing I ever did! It allowed me to get more readers in one week than I did in the entire first two months online!
Nathan
November 28th, 2007
Great article, I will but some of these to use and come back more for your other entries!
techBio
November 28th, 2007
Great article (and comments). I appreciate the parts about self-development and experience from working. No one paid you, and yet you earned something.
The ‘be insanely useful’ advice struck a chord with me. I am a whole lot happier going the extra marathon than nickle and diming customers into a short term gain. Clients I have worked with have seen how far I go to get their questions answered–and if it comes to a project contract, negotiating terms is a breeze and the working relationship is smooth.
My undistributed free for all writing and code is missing out stuck in my hard drive. Kind of like so many people who will start blogging next month.
Thanks, good luck.
elf
November 28th, 2007
find for I.P. to get your self started but what if you have a more substantial product like hosting that requires real world resources? Google hurt many with their “free blogger” crap. Just the act of making it free lowered the bar for everyone instead of raising it.
Internet Marketing Strategies
November 28th, 2007
Well said. Funny how I came across this today, as just last night I was debating whether to make my ebook a paid version or a free version. Still don’t have a definitive answer yet, but you have some very good points which would support either side.
Mike
Charles
November 28th, 2007
Thank you for even more inspiration, encouragement and practical “how-to”. I’ve been trying (unsuccessfully) to fund my (involuntary) retirement for the past few years.
I subscribe to your blog for its excellent, practical and useful content, advice and inspiration.
That supports/helps me to keep on keeping on and to keep learning, trying and doing.
Thank You for all you do.
You are an inspiration to me.
Charles
etavitom
November 28th, 2007
thanks for the extremely useful post! i think you’re right on and appreciate the wisdom….
Lawrence the Photographer
November 28th, 2007
I cannot agree more! As a wedding photographer, I started out by giving away free albums and engagement sessions to be known in the industry.
I absolutely love your blog - keep it simple and keep it real. Keep it up!
Thanks
Talissa
November 28th, 2007
This is an excellent post!!!
My self and the group of people who have created an online magazine on beauty, anti-aging and aging well have also worked along the same principles as Leo explains.
We’ve been asked by many other publications to be the expert beauty team and this simple blog we created 6 months about has taken us on a great ride.
We’re basically following another blogger who went from bloggin part-time while working at Salvation Army helping underprivileged people to having a very popular celebrity blog + having a segment on TV + covering a lot of the award events and the film festivals … all in the span of about 2-3 years!
The blog platform allows you to actually showcase what you do well and we do take the time to write compelling information that are completely and totally passionate about, people sense that and they come back for more and they also want you to share that kind of insane passion with their readers.
Getting paid is important because we all need the money to pay bills and also to grow financially, but there should always be something that we’re willing to give out for free to show people how level of expertise.
A blog is the perfect tool to help us do exactly that!
Talissa
http://www.beautymatch.comc
Kaylan
November 28th, 2007
Well giving away free work isn’t always bad, it can actually be used to build your trust and PR. Sure you may not get any money out of it, but doing free work for a well received site/publication can yield greater results from the exposure alone.
Andrew
November 28th, 2007
This guy knows what he’s talking about. I’ve already learned so much from his website.
anonymous
November 28th, 2007
I’m sorry this is pretty lame advice. It reeks of the same reasoning as to buy “The Secret”. In essence: A successful blogger says you should do what he does and you’ll be successful too cuz it worked for him: look where he is now… I don’t think so.
zenhabits is mosly good, but this article bites (one man’s opinion)
seocracy
November 28th, 2007
The flip side is that people will often exploit peoples desire for free stuff…..I wrote about it recently on my blog over at:
http://www.seocracy.com/posts/show/48-Exploiting-the-power-of-FREE
Laura
November 28th, 2007
This is great advice for freelancers of all types. Blogging is one way to work for “free.” You can also make presentations on business tips for local groups.
James
November 28th, 2007
I think there’s a lot to be learned from your position. However, I don’t think it’s universally applicable.
Blog’s are an ad revenue driven business. It’s also a brand new industry. Established businesses and individuals would need to at least reformulate their model for it to work as well as you’ve outlined. I think your writing, blog, ideas, etc are wonderful and appreciated etc. You’ve created a unique business for yourself, and I think is more of the profound lesson for people to take away vs. give you stuff away for free. In the design world, spec work without a big ‘prize’ can ruin you.
Cheers!
Christopher Brock
November 28th, 2007
Another great thing you did was not try to overcharge an insane price for your ebook, like we saw so many do in the 90’s when people would try to sell their “systems” for thirty to a hundred dollars. Under 10 bucks is perfectly reasonable, and perfectly in sync with the changes to the way people view the world and buy information.
- Christopher (not the same one quoted on the Zen to Done page)
WebF
November 28th, 2007
I would agree that advice, properly measured, just useful enough but not trade secrets is good. It is like a taster, a free sample at the supermarket that will get your appetite going. In reality in the case of the post it is not free advice that you are giving away but a form of personal advertising that has a bit of stickiness to it. The question is, is it free when you are hoping for something in return?
Terri Holley
November 29th, 2007
here it is again- (minus typos
Thanks for sharing how this worked for you, Leo. I like to call this adding value. It’s part of my business model and it represents a core value of mine. As a professional life coach, life enrichment consultant and blogger, adding value has paid off immeasurably. My main focus is to support people in achieving their goals and removing barriers for them to do so. If that means providing some useful tools, then so be it. In addition, freely sharing my knowledge also gives future clients a taste of my character, values and how I do business. It’s a win-win situation! I am a little perplexed about the comments related to stealing information. I hear the concerns, but I don’t believe there is one solution for enhancing human potential or is there a “one-size-fits all” approach to self-improvement. What is the benefit of stealing someone else’s idea? It would make more sense to focus on the person who is trying to make the change and leverage their knowledge, skills and resources. I just believe that the people who find that my information resonates with them will stick around, read my blog, buy my books (future), and spend money to support what I do. Everyday, I strive to operate in the world of abundance. By the way, thinking abundantly is a prerequisite for adding value.
Sean P
November 29th, 2007
Our free advice blew up after only 3 weeks to the point we had to take down the Show!
We’re currently looking for sponsors to get NetNurse.TV established as a permanent home for online education.
My wife Danielle & I are so broke right now because of giving away FREE resources, we are basically begging for the first donation to help eat.
Were seven months pregnant & yet we refuse to give up.
Here’s what we were giving away for FREE that became so popular we had to shut it down.
http://getwebdesigner.com/BLOG/?page_id=69
If you think it’s valuable, please donate even $5 so we can know it’s worth it like FreelanceSwitch says.
We’re currently being interviewed by FS and we simply need to know giving back to the community is always worth it.
Our FlashDen Profile is here where we’ve been fortunate enough to sell hundreds of Flash Files we’ve designed over the past 3 years:
http://www.flashden.net/user/Flash_Cart?ref=Flash_Cart
If you feel this info is helpful/beneficial or are simply like us & can’t afford Traditional Education, donate so we’ll know we’re not alone.
P.S. Nice article Leo!
PJK
November 29th, 2007
Great post, Leo. How much time would you say you spend on your blog per week (on average)?
Stephen Hopson
November 29th, 2007
This is an excellent, excellent article. Extremely well laid out and inspiring. It’s a reminder that it takes time to get your name and reputation out there by giving away information and keep readers coming back.
One thing that I enjoy about blogging is that when I write, I feel joyful, especially if the words just flow easily and effortlessly. And then the comments fly forth, engaging me in a great conversation with the community. It’s great fun and fulfilling. Blogging is a great way to bring in speaking engagements, book deals and so forth but like you said, it doesn’t come overnight.
Awesome article.
Tan CK
November 29th, 2007
Great article.. I totally agree.
To view an example, go to
http://www.secretsofunlimitedprosperity.com/interview.htm
Cheers…
SB
November 29th, 2007
Not to be a jerk, but I think it a bit presumptuous of you to call yourself an expert at writing. An expert at blogging? Sure. But the ability to write blog posts does not make one an expert writer.
Again, I don’t want to be a jerk, but throughout the productivity blogger community, the bloggers seem to think they’re good writers. Sure, they get the job done, but you do not become a great writer or an expert at writing by blogging for a year or two or three. It takes years and years and years of practice writing for a variety of mediums.
Again, please don’t get me wrong, I love Zen Habits and your articles elsewhere. I’ve just never thought of you (or your ilk) as experts on writing. I’ve never read a particularly snappy post on any of the productivity blogs. The writing always suffices but is not endearing. The topics are endearing indeed, but not the writing.
Mary Jaksch
November 29th, 2007
This is great advice, especially for a newish blogger like me. The feedback I am getting about my blog is that people are relieved to find a place on the ‘net where thoughtful people can gather and discuss issues of life and meditation. Blogs like this one and Leo’s Zen Habits are likewise places where one can get inspiration and information. Great role models!
I would like to add one idea to this excellent post:
I am just preparing a free ebook and will soon launch that on my site This is in line with my philosophy of giving before getting. I think that is a good way for new bloggers to offer something of value– and attract subscribers in the process.
John Faulds
November 30th, 2007
I did that when looking at jobs on RentACoder once - the client was asking for some CSS troubleshooting, it took me 5 minutes to figure out and so I let them have it for free. They’re now one of my regular clients.
The other benefit of giving away free advice in the form of posts on your blog is that if your advice is sound, and as Leo suggests, you come to be recognised as an expert, you’ll naturally draw more links to your site which will, of course, help to boost its position in the search engines.
Noel
November 30th, 2007
What do I owe ya?
Kevin
December 6th, 2007
Well put. It’s like the saying goes, you have to give a little to get a lot. I think it’s vital on the web, when people can just google your name and find a lot of your portfolio, to be known in the industry. Giving advice for free, thereby gaining a reputaiton as an expert is a great way to accomplish this.
Andrew Breza
December 10th, 2007
I believe that giving away your actual services can be good if you give them to a registered charity. I have performed some uncompensated non-profit consulting and I have realized that anything technological is a huge boon to them. By having your name attached to a great cause you get valuable advertising. You also avoid the risk of devaluing your work because it is perceived as a charitable contribution, so paying clients think you are a good person.
Ryan
December 11th, 2007
A method of “giving away advice” that seems to be working for me is web forums. I spend quite a bit of time helping people with web design tips and advice on a forum that I also advertise on. Part of the advertising contract there is that I’m allowed a signature link to my product (they are generally very hard on advertising products from people not paying for the privilege). So I help people with web problems and my hope is that they see me as having good customer support which should translate over to my product.
Sheree
December 12th, 2007
This is great. I especially liked the part about not capitalizing until you’ve built those relationships. I think this is the most important piece of the puzzle when you’re trying to build a business for yourself.
Thanks for reinforcing the idea that we’re all on this planet together and we should be helping each
other. I give away a lot of free goodies myself and I find that it is so much easier to build a business based on looking out for the next guy than it is constantly trying to sell something to someone.
Even though I am a marketer, I don’t consider myself a salesperson. Does that make sense? The more you give, the more you’ll receive is an honest fact.
Again, thanks for the great article.
BlueI Softech
April 5th, 2008
I do agree with your view. even i work on this method people ask me about few things about website development and promotion i know that they wont give me any sort of work right now but for awareness i make him clear about all that aspect of website and its benefit. and really i got few people come bank and say you given me good advice to grow my business.
so guy i would agree with his points.
Thanks
Amit Sharma
Melissa Ek
April 20th, 2008
i gave away some SEO tips for free once to a friend, and he ended up asking me to give him a full SEO review of his site about a week later.
i went to drop my dog off at the kennel and ran into the owner. she was having a problem with layout she was trying to do in Word. i told her to let me take a shot for free and see if she liked what i did. she loved it and has now been my client for about 6 years. i redid their website, do all their print ads, email campaigns, etc. And she’s referred MANY clients to me.
i dont know if it’s good marketing or good karma, but giving away a little bit for free seems to bring it back 10 fold.