Marketing Your Business Like a Pro
Shama HyderMost freelancers are talented, hard-working, creative, and do great work. Their one Achilles heel? Marketing!
Your business can be divided into two segments-service and marketing. If you are reading this article, then the assumption is that you care about your service and about improving your business. The second part of any business is marketing. Don’t shy away from tooting your own horn. A lot of freelancers I know are not comfortable with marketing because they feel like “Slick Willy” a typical car salesmen stereotype. But marketing doesn’t have to be underhanded. In fact, marketing is really about being an excellent communicator. Create a strong message, and then communicate it with confidence so that the people who are in need of your service can know who you are. They want you as much as you want them!
Marketing is often one of the most misunderstood concepts in the world, and most people flat out hate it–and I have an inbox full of queries to prove it.
So, let’s look at what marketing is not-
It is NOT unethical.
It is NOT limited to certain people.
It is NOT getting someone to buy something they don’t need.
It is NOT by any means begging for work or showing desperation.
What IS marketing?
In brief:
It IS offering someone a fix to their problem.
It IS solution based.
It IS more about listening than talking.
It IS about knowing and communicating your own value.
Now that we have defined what good marketing means, let’s look at how you as a freelancer can market yourself and your business easily and efficiently.
Create a Remarkable Platform
It does not matter if your business is online or offline-you need to have a fantastic platform. Your platform is what you stand for, what you represent. It is what separates you from all the rest in your field and lends you credibility. Your platform is a mixture of your personality, your target audience, and your strong selling points. You can convey your platform through a website if you are an online business. The best example of a fantastic platform is Starbucks. Everything in their coffee shop from the high priced lattes to the comfortable chairs conveys what they stand for. It is their platform. What is yours? What is your business all about? There are thousands of graphic designers, web developers, and consultants out there. What makes you stand out? And furthermore-can people tell what that difference is?
Figure out your Marketing Message and Stay Consistent
Marketing and marketing well should be at the core of your business. Although there are many mediums you can use to market yourself, always keep your message consistent and simple. This is especially true if you have a small marketing budget. Best example: Southwest Airlines and their message of being a low-cost provider. They don’t try to be the most comfortable airlines with the best service, biggest seats, and best food. They are simply the low-cost airlines, and that is their marketing message. All their television, newspaper, and radio ads convey the same message. While you may definitely want to be all things to everyone, that strategy will not pan out in the long run.
Leverage Current Clients
It is very easy to forget existing clients while soliciting new ones but remember that in this case old is definitely gold. Strong marketing will bring you new clients, but the quality of your service is what will keep them coming back-and keep them talking about you.
Also remember that most people can’t wait to brag about a good thing, but don’t leave it to chance. Make sure your current clients and customers know that you always appreciate new business. And when they do refer someone to you, make sure you thank them. Offer them a discount on their next project, or send them a hand-written thank you card in the mail. These things do go a far away.
Measure your Efforts
Marketing is a process, and you have to remember two very important things about this process.
- It takes time.
- You should be able to measure results.
One of the most common marketing mistakes I see people make is that they don’t give their marketing campaign time to really kick in. Marketing does take time. It takes time to catch on, and it takes time to reveal results.
That being said, you also have to be able to tangibly measure the results. You can measure the results of your online marketing by seeing the traffic numbers go up or down. You can measure the results of an offline marketing campaign by asking new clients how they found you.
Main takeaway–don’t market blindly or impulsively.
Remember-You are Always Marketing
…even when you are not. Your personality, dress, and attitude speak volumes about your business. As a freelancer, this becomes dually important because often you are the business.
Whether you think it’s a one- time project or that you will never see a particular person again, don’t burn bridges. Always work with the highest integrity and that will be your greatest marketing weapon yet.




















Mark Abucayon
January 4th, 2008
yes this is the first step you should do “marketing your business” if you cannot do this you don’t have any clients. Thanks for this article nice post.
James Thomas
January 4th, 2008
Great article, Shama. You’re absolutely right; most every freelancer is intimidated by marketing themselves.
Word of mouth is the best advertising… but no one said it couldn’t be YOUR mouth.
Armen
January 4th, 2008
Shama, I really enjoyed this post.
I find marketing difficult, not because I think it’s unethical, but just trying to hit the fine line between being radical (to stand out from the crowd) and being honest. Have you any tips in this area?
Andy
January 4th, 2008
@Shama: the ending is the best advice: you are ALWAYS marketing, even if you don’t think you are. Every e-mail you send out, the way you carry yourself in public even during your down time, the portfolio you show on your site… EVERYTHING about you is a marketing message and you may not even realize you’re delivering the message to a potential customer. The more aware you are of the messages you send out, the faster you’ll be able to tweak those messages and land new clients.
@Admen: have your work stand out from the crowd. You and your business practices need to be right in line with the type of clients you want to land. In other words, be professional, but produce radical. Clients hire people they’re comfortable with and that they think can do the job they need done.
@James: word of mouth is great advertising, but it’s a poor marketing strategy unless you are an awesome networker and really great communicator. There are lots of other advertising strategies that can help a business — especially during those times when you’re so busy you don’t have time to network, but the busy season rarely lasts long, so being able to market even when you’re busy is important to keeping a steady flow of work.
Andy
January 4th, 2008
Hmm… too early in the morning for me to type… @Admen should be @Armen.
jen_chan, writer SureFireWealth.com
January 4th, 2008
That’s a pretty good thought to have close by. They want you as much as you want them. It’s a form of cooperation and if you don’t market yourself properly, how will you be able to offer your services properly? I think there’s a way of doing it without sounding too pompous. Go about it with honesty.
Susan Payton, The Marketing Eggspert
January 4th, 2008
Great post! Every freelancer should consider himself/herself to be a business, and act accordingly. That said, I know so many business owners who don’t develop a solid marketing plan, and find themselves flailing mid-year.
You ARE a business, so act like it! Why do you put so much effort into finding new clients if you aren’t going to develop a marketing plan?
Susan Payton
smpayton @ eggmarketingpr.com
PS My company, Egg Marketing & Public Relations has just launched a new service, marketing coaching. If you need help developing a marketing plan and have a small budget, get in touch with me to see how we can help you.
Dave Hughes
January 4th, 2008
Excellent post! I’ve been in broadcast radio for over twenty years, and the one commonality among advertisers is that they expect results “now”. It’s common for someone to buy an ad schedule, approve the commercial, and then call before noon on the first day of its run to say “We haven’t really seen anything from our ad yet…I think we need to change it.”
And these are people who are in business, and in some cases have successfully been in business for decades.
One of the best pieces of advice in there…marketing takes time to work. When you deal with the internet on a daily basis, you get used to things happening quickly. Advertising and marketing don’t…even on the internet.
The other advice I would ad…be yourself. Don’t try to show that you’re what the client is looking for (or even worse, that you can become what the client is looking for)…show them who you are and what you can do, and then explain why that makes you the best person to solve their problem.
All marketing adds up to is answering an unspoken question by the clients you’ve never met…”I’ve got a problem…can you help me?”
Jayne
January 4th, 2008
And how does one go about marketing without stomping over the feet of the competition or “stealing” clients? I am a freelance court reporter, and that is one thing we are always concerned about in our field.
I do everything your article says, but still to date, I haven’t received a single callback from any client directly. (I dress professionally, have a great and timely work product, and sometimes really bend over backwards for clients.) I really don’t know what I’m doing wrong.
Gregg Matteson
January 4th, 2008
Good article. The idea of a remarkable platform is something to think more about. I totally agree with the notion about selling. I read somewhere a long time ago a couple of things that may help someone.
1) You never really sell anyone anything, you help them buy and THERE IS A DIFFERENCE!
2) No matter what the product, people only buy two things , a solutions to a problem and good feelings. The good feelings is directly proportional to the amount of listening you are willing to do.
As you stated too many view the “sales” process as pushing. No one wants to be pushed. If you could view the process as leading by listening as you said and creating transactions where everyone wins then you’ve got it.
ia
January 5th, 2008
Interesting. I just wrote a post about my gripes about a fixed and arranged networking meeting and the list of marketing is NOT seems to fit. Their system feels very awkward and fake. I don’t think that marketing is supposed to be like that.
Shama Hyder
January 5th, 2008
Thank you to everyone for welcoming this article on this site! I am deeply touched by all your comments.
Jayne, you said: And how does one go about marketing without stomping over the feet of the competition or “stealing” clients?
I don’t know your exact situation, but I will say that as long as you stay in a limited mindset (there are only X amount of clients out there)-you will continue to feel this way. The opportunities in any field are endless. If you are truly good and stick to it for the long haul (this is important)-you will make it. This is a universal truth. If you feel like you are still doing everything right-you may be trying TOO hard to get clients. And clients CAN tell. Just remember-the clients need you as well! Gregg said it really well-1) You never really sell anyone anything, you help them buy and THERE IS A DIFFERENCE!
jcorn
January 5th, 2008
In every category, looks like you have the competition beat - so far!
Leal
January 5th, 2008
Nice Post. Words of wisdom at the perfect time.