Knowing What You’re Not
Steven SnellWe all know how many responsibilities a freelancer has and how many different hats we have to wear (client work, invoicing and finances, marketing, customer service, etc.). It can be easy to forget that we all have strengths and weaknesses because we spend so much time trying to be good at everything.
In order to do our best work and to maximize efficiency and productivity, we need to recognize what we do well (and what we don’t) and avoid trying to be all things to all people.
From what I see, our weaknesses can be broken down into two categories: 1) specific types of projects, and 2) the various tasks of freelancing. On this first point, most of us have a particular type of service that we specialize in. A designer/developer may be best at designing high-end flash-based sites, and may not be so skilled at designing an attractive website with a minimalist approach, or vice versa. Freelance writers will typically have certain topics or types of writing that they are more experienced with, and so on.
On the second point, we all have certain aspects of freelancing that we excel at, and others that are more of a struggle. For example, you may have a hard time with keeping your invoices and finances organized, but you may excel at dealing directly with clients.
Regardless of what our strengths and weaknesses are, we need to recognize them and realize when we’re not able to do an effective job on a particular project or a specific aspect of freelancing.
On a personal level, when I started freelancing part-time one of my first clients contacted me about designing her website. I gave her a quote for what she said she wanted, she agreed, some documents were signed, and we started working together. Not very far into the project it was pretty clear that what she really wanted was not a good fit for my strengths at the time.
Initially, I was under the impression that she wanted a new, clean CSS-based layout for her site, but what she was really after was high quality graphic design and the layout wasn’t even an issue. She could have hired someone that was an expert with graphic design and Photoshop but knew nothing about CSS and web development, and she would have been able to get what she wanted. Because I was working on something that wasn’t a good fit for my skills at that time, I spent twice as long creating something that quite honestly could have been done better by someone else. I think she saw a low price that I quoted her (because she was one of my first clients) and she wanted to make me a good fit for her project rather than hiring someone who really was a good fit.
Had I done a better job of communicating with her from the start and getting more information about what she specifically wanted, I could have potentially avoided taking on a project that cost me a lot of time and didn’t produce great results. But instead of recognizing what I wasn’t, I wound up taking a job that turned out to be an unpleasant experience.
The Benefits if Knowing What You’re Not
Higher Quality Work
If you accurately know what you’re capable of and where you are weaker, you can avoid taking jobs that are likely to lead to sub-par work. Focus on your strengths and you’ll produce the highest quality of work possible.
More Efficiency
Working on projects that are not a good fit for you skills can cost you a lot of time trying to make things work. Trust me, I’ve been there. If you’re working on something that you are good at, chances are you will be more efficient because you won’t have to spend so much time to get the results you want.
Likewise, if you struggle with aspects of freelancing like record-keeping or finances, make an effort to get some help in these areas. There are plenty of programs and tools that can help you with all kinds of financial issues, and there is the possibility of hiring a virtual assistant to keep you more organized and on-task.
More Repeat Business
A higher quality of work and faster work will lead to more repeat business. These things obviously lead to happy clients, and happy clients are likely to hire you again when the have some work to be done. Trying to do something that you’re not good at can leave clients with a less-than-spectacular opinion of your services and your abilities.
Better Reputation
Those who are able to spend the majority of their time doing what they are best at will eventually build a strong reputation for their work. A good reputation is obviously important for building referrals and word-of-mouth advertising.
Less Frustration
For me there is nothing more frustrating than working on something that I’m not very skilled at, knowing that I need to do a good job. Generally, I think most of us enjoy working on things that we know we do very well. Although we can all get burned-out at times, there is a satisfaction that exists with doing a great job for a client.
Putting it into Practice
Know Your Strengths and Weaknesses
The first step to doing more work in your areas of strength is identifying those strengths and weaknesses. Most of us have a good idea by now of what we do best and what might be a struggle for us.
Communicate Your Strengths to Potential Clients
Many potential clients will not understand all the details of the service that you’re offering. If you’re a web developer, chances are your clients may not understand that not all web designers and developers have the same skill sets. When you are talking to potential clients make your best effort to communicate to them what you specialize in and what types of projects you typically work on. This should help them to know if you are right for the job.
Get a Clear Idea of What Potential Clients Want from You
This is where I failed in the example given earlier. I was told by the client what she wanted, but I didn’t dig into it any deeper to find the details of what she was really after. If you can do an effective job of understanding the client before you get started, you may be able to avoid some situations that you would rather not put yourself in.
Don’t Be Afraid to Walk Away
If your communication with a potential client indicates that the job isn’t a good fit for you, don’t be afraid to pass on the opportunity. While you may be losing out on some income from the project, you’ll be available to do other work that you can do more efficiently, and in the end you may make more money and do a better job.
Get Help Where You Need It
If you love doing client work but you hate dealing with invoices, spend some money on one of the many options for managing your invoices easily online. Spending a little bit of money to make things easier on yourself will save your sanity and it will give you more time to focus on what you do best.
What’s Your Experience?
Have you had situations where you took a job that wasn’t a good fit for you? Do you specifically look for projects that line up well with your skills?





















Derek
July 11th, 2008
I learned my lesson about this pretty early on. Its really tough in the beginning when you don’t have anything to go by.
I have to say my experiences with taking on what I couldn’t handle have been really positive though. In every case I’ve learned a skill that I had lacked. I wouldn’t make a habit of taking jobs I’m not qualified for, but it’s nice to shake things up and learn something new.
Great article!
John Ek
July 11th, 2008
Great article. I definitely agree with the “get help where you can”. I try to focus on my core strengths and outsource the rest. This enables me to work at high productivity and it also keeps me on tasks that I enjoy. It makes working for myself that much more rewarding.
Jenn McGroary
July 11th, 2008
I was just thinking about this very subject earlier today while I was doing my errands. Thinking about the year ahead (when school starts, the kids go back to school and I can focus on work again!) and what I will be doing differently, what kinds of clients I work the best with and generally what I most like doing (and doing well).
I had made mistakes in the past of “biting off more than I could chew” and got the wrong end of the stick for it. I should have outsourced projects earlier than I did or refused the projects all together. Thought I could handle what the client wanted and it turned out to be more then I had the skill set to do properly.
I won’t be making that mistake again.
This is a great article and I hope that someone else learns from our mistakes and can bypass the stress and headaches accompanying them.
Maicon
July 11th, 2008
This article let me a lot of things to think…
Andy
July 11th, 2008
I’ve also found that although I might be good at something, if I don’t like doing it, I will walk away from that and help the client find someone else to handle those needs. Example for me is System and Network Admin; I know what to do and how to do it, but I’d rather go to the dentist. So why do it and make myself miserable? Also, it’s important to figure out which activities are wildly profitable and which ones are not and focus your business on those activities that will help you work less and make more.
Quindle
July 11th, 2008
OK, what’s with the creepy picture?
Steven Snell
July 11th, 2008
Derek,
Your point about learning from new things is very true. I should have touched on that more in the article. I do think we all need to stretch ourselves, but I guess from my perspective I like to know when I’m clearly trying something new and when I expect to be able to get things done without much difficulty.
Andy,
True. I’d prefer to enjoy my work also.
The Freelance Writer's Blog
July 11th, 2008
A great reminder for all of us freelancers Steven. Many freelancers spend a lot of time figuring out what they are (or can provide), but spend much less time taking into account what they’re not good at — and should stay away from and/or outsource.
In the end, this is one of the biggest time-saving decisions (hence, money making/saving decisions) we could make.
Again, great insight.
Yuwanda
mia
July 11th, 2008
Steven, are you a Seinfeld fan?
Steven Snell
July 11th, 2008
Mia,
Yes.
Tuan Nguyen
July 11th, 2008
I find it the opposite. If a client ask me to do something that I am not so good at, but still under the many things I like to develop I will take on the challenge. When I have some time between other major work. Right now, a new prospect client want me to do something that they think I might not be so good at, but still want to work with me. So, I said give me something at a smaller scale to try me out. We are having our second meeting in few weeks. I can always outsource, when a new challenge arise I am a person that just can’t say no to it.
I am a freelance photographer, now, if someone were to ask me to give emergency heart surgery to a dying patient then I will have to pass…
WD
July 11th, 2008
This is a really good article that reminds me of how important a SWOT analysis of oneself is. I find that I focus so much on what I CAN do that I forget to evaluate what it is I CAN’T. For me outsourcing is not even an option as I’m yet to find someone whom I trust and who has good quality output. I’ll just have to pass if something comes my way that I can’t really excel at.
Shari
July 11th, 2008
Narrowing the focus of my business was one of the most liberating things I’ve ever done. Some people (DH most notably) thoughtt I was shooting myself in the foot and I’d lose all of my clients…wrong! I found myself with better clients who were much more serious about their projects. Oh, and who would pay more for an expert. Lots more.
It’s a scary proposition, but it’s so worth it.
Jaden @ Screenwriting for Hollywood
July 11th, 2008
Yes. It’s all about fine tuning our instrument to make it sing loudest.
Allena
July 11th, 2008
My experience is that I’ve done what you did multiple times,a nd I’ve been freelancing for a while. It’s like I need to write myself a big fat reminder note: “Get More Info Before You Take The Job”
M.
July 11th, 2008
Excellent points. I know my own weakness is copy editing, so I always try to have a copy-editor go over my work before finish it. I know I’ll always miss errors here and there, and outsourcing the job to someone else is the only way to go.
Angela Stringfellow
July 11th, 2008
It’s especially tough at the beginning when you’re really unsure of what your strengths and weaknesses are, and really aren’t that great at estimating how much time it’s going to take you to complete a project. The other problem is that when you’re just starting out, you don’t want to turn anything down because you’re so excited at the prospect of being able to add something else to your portfolio, and possibly another skill to your set.
My biggest downfall was feeling guilty about actually sending out bills and collecting money from people for something I enjoyed doing. Because of this, I procrastinated and procrastinated and ended up with a very disorganized billing system. My best advice is to network, use other professionals and fellow freelancers who are good at what you’re not. I ended up outsourcing my back-office operations (invoicing, tax management stuff) to a company called MBO Partners, http://www.mbopartners.com which has made my life much easier, and I have much more time to do work for my clients that I enjoy.
Andrew Randazzo
July 12th, 2008
I originally started out as a general writer because I wanted any kind of work I could get. As I started bidding, though, I realized that I was being partial to only certain bids, and the ones I was crazy about I didn’t really make as much effort to get. Within just a few weeks, I decided it was time to specialize so that I could enjoy what I do and so what I wrote would be more passionate and in turn get better feedback from customers. So now, I am an official travel writer, but if someone comes up to me with a different niche, I’m open to the possibility.
Steven Snell
July 12th, 2008
Tuan,
You’re right, it’s important to learn new things too. You mentioned that your experimental project is on a small scale, which I think is important, and you’re right, you could always outsource it. I like to experiment and stretch myself in specific situations, but certainly not with every client.