10 Essential Marketing Skills for Freelancers
Leo BabautaBy Leo Babauta
As a freelancer (or potential freelancer), you live and die by your ability to sell your services. And unless you’ve got some kind of agent or marketing firm doing your marketing for you, you’ve got to be your own marketer. If you’re like me, that doesn’t come naturally.
But by focusing, learning and practicing these 10 essential freelancing marketing skills, you can be a natural self-promoter and get more work than you actually need.
Let me first say that when I say “marketing” I don’t mean you should be one of those pushy, spammy, overhyping marketers that you see so often on infomercials and on spam websites and knocking door-to-door. Don’t be a huckster or a con artist.
The real way to market yourself is in a natural, professional, honest manner — show that you’re good, interact in a positive way, find ways to let people know about your services and talents without coming on too strong, and let your talents sell themselves. This gets easier as you’re more established and better known, but it can be done by anyone.
Here are the essential marketing skills for any freelancer:
Blog. It’s been said many times before, but the blog is the new resume. If you don’t have a blog, learn how to start one up. And don’t just rant about politics and talk about your cat. Make your blog look professional, write about things that would look good to potential clients, and offer your services to others (with contact info, of course). If you are a designer, be sure that the design is clean and creative. If you are a photographer, the photos should knock them out. If you’re a writer, have only your best writing on your blog. In all cases, have a simple, clean layout with well-written words. If you’re not good at this yet, constantly learn and refine. Look at other professional blogs for inspiration, then tweak. Then edit some more.
Collaboration. One of the best ways to market yourself is to collaborate with others. Instead of only working by yourself, offer your talents on a project. If you’re a writer, offer to collaborate with other bloggers — if you give them some free writing (do a guest post), you have just reached a wider audience, and you’ve developed a relationship with another blogger. You can do the same with whatever service you offer — offer it up for free (or at a discounted rate) so you can develop relationships and reach a wider audience.
Listings. Be sure that you’re on all the freelance job sites, or at least the ones that apply most to the service you offer or the market you’re aiming for. You don’t have many words to make a pitch, so offer a few words to differentiate yourself and a link to your blog if possible.
Business card. Don’t go with anything tacky or overly complicated. Keep it simple, professional. The fewer items on your card, the better. Really, all you need is your name, your service and your email address, but you can put a slogan or logo if that works for you. Also, some have argued that the new business card is to simply say “Google me”. If so, be sure that you’ve researched your Google results thoroughly.
Email skills. This is how I do most of my marketing, in combination with the blog and collaboration ideas listed above. I’ll simply email someone to see if they’re interested. I’ll do a short pitch about myself and my services (a short paragraph) and make them an offer. If they write back, great. If not, you can either follow up or move on to the next one. Don’t be too pushy. Again, be professional, and offer a link or two to show samples of your work. People don’t have a lot of time to read emails, so be sure to keep it short. Be friendly and professional. And make them an offer they can’t refuse (not a “Godfather”-style offer, though).
In person. This is the part that many people have trouble with. Either they are too shy or they have a tendency to overdo it. You need to find a balance between being unafraid to talk to people and being too pushy. If you face a fear here, don’t worry — you’re not alone. If you go to a conference or some other event like that, face your fear by making it a challenge to talk to 20 people today. By the time you’ve done 5-10 of them, you’ll start to get more comfortable. Develop a short script for what you want to say, if this doesn’t come naturally for you. Alter it depending on people’s reactions. But try to learn to deliver it naturally, and be open to changing it as you go. The script is basically a way for you to plan your key points. Basically, you just want to introduce yourself, ask the person about himself, mention what you do and suggest that you work together, and if there’s a little interest, make a specific suggestion for how you could work together and an appointment for follow-up communication (a meeting, phone call, email, etc.). There are many variations on this, but this is the most basic form.
Social websites. If you freelance in a certain field, find the forums and other social websites where your field communicates. It could be on MySpace or Facebook or a certain popular blog or one of a number of online forums. Be a participant, contribute valuable knowledge without showing off, be friendly and helpful. You might form relationships that could pay off in the long run.
The Pitch. This is used whether in email, in person, on a social website, or IM. You need to develop the art of making a pitch that doesn’t come on too strong. This takes practice, and there’s too much to this skill for me to explain here, but in general, the key point is to understand what the potential customer needs or wants, and show how you are the perfect solution to provide that need or want. The reasons you’re the perfect solution could be several of many, including price, quality, a service not offered elsewhere, additional value, experience, least hassle, fastest completion time, reliability, etc. Understand their needs and meet them. In as few words as possible, or you’ll lose them.
The Close. Once you’ve made the pitch, you could end it with a simple, “Get back to me if you’re interested.” But you might find that while people will react positively to that kind of conclusion, you will rarely end with any kind of business. You need to have a close, make a sell. Again, don’t be pushy about it. Just learn to make a specific offer and ask your client to take action (with a good reason to take that action). That action could be to purchase your services, or to give you a one-time try, or to work with you on a small job, or to meet with you to discuss options. Whatever it is, be specific and don’t let the time be vague (don’t say “sometime next month”). For example, say, “How about if I sketch up a design and send it to you by Wednesday?” or “Let’s give this a try: I’ll write one article for you, and if it doesn’t work out, no hard feelings. I can have it to you in two days.”
Product. This should go without saying, but your best spokesman is your product. If your work is shoddy, people won’t continue to use you, and worse yet, your reputation will go downhill. If instead you do an outstanding job, you will continue to get business, or even better, you’ll get recommended to others as an outstanding freelancer. “His fee wasn’t ridiculously overpriced and he did an amazing job on that logo.” Be sure not only to do you utmost best on every assignment, but to check it over for mistakes, to deliver it on time, to communicate well with the client, and to do professional follow-ups so that the client is happy from start to finish.





















ingeborg
June 12th, 2007
hi there…
i like your article, can you sent me the link so i can place it on my blog for my english reading friends??
i’m relatively new her, so have no clue how to do it propperly…
thanks a lot, ingeborg
Mike
June 12th, 2007
Excellent article, I think I could work on my pitch and in person skills. I have had work from social networks, e-mailing, my blog and by collaborating on things so it’s definately good advice, thanks Leo.
Amber Yount
June 12th, 2007
This is really helpful, especially for people like me just starting out in the business
Benek
June 12th, 2007
This is probably the one area I’m struggling with most right now so thank you for these tips. It seems so many people are suggesting blogs as a marketing tool that I’ll really have to consider starting one! I just don’t know what the heck I’d write.
Tuan Nguyen
June 12th, 2007
Freelancing is tough, but this is what I am intended to do. Projects after projects keeps me alive with on going inspiration and collaboration with the clients, and other amazing artists.
Thanks for the article.
Jacqueline
June 13th, 2007
Awesome article!
I wholeheartedly second the blog part, especially for freelance writers. I have gotten tons of work through my blogs (yes, I have more than one because I write about widely varied topics) - so much so that I just wrote a post about why I blog/how it’s helped my career!
Jermayn Parker
June 13th, 2007
Good pointers, I like the point about just writing a paragraph and not a whole essay when pitching…
Anthony
June 13th, 2007
That’s an excellent article !
I’m starting out my own freelancing activity and this is definitly an article I need to focus on right now.
Decavolt
June 13th, 2007
Great article, thanks Leo!
For some of the comments on not knowing where to start/what to write about with a freelance blog… write about your projects, big or small, and anything you’ve accomplished over the last couple of days. Whether it’s making a few new icons and showcasing them on your blog, or launching a client’s newly designed website, or even just some really great snippet of code or that really great wallpaper you made for yourself in Photoshop. Your blog should showcase and talk about your work. Posting items like the above on a regular basis will quickly show potential clients that you’re active, doing cool stuff and will give them a great feel for what sort of work they can expect form you. It’s really easy to fall into the trap of now knowing where to begin, so just dive in and start posting.
Casey L. Jones
June 14th, 2007
The emailing people out of the blue is what I’m working on doing. With the spam laws in effect it makes me nervous “cold-calling” someone through email.
I finally did email someone out of the blue and was pleasantly surprised. I didn’t get a client out of it but the lady was very nice and thanked me for the inquiry.
I’m doing the best on “in-person” marketing. I attend a lot of festivals, fairs and craft shows and often offer my services to vendors. Some take the bait, some not… also sometimes the ones who don’t take the bait pass my business cards along to a friend who contacts me.
Wayne
June 15th, 2007
Excellent article, I think I could work on my pitch and in person skills. I have had work from social networks, e-mailing, my blog and by collaborating on things so it’s definately good advice, thanks.
Wayne, Editor
Gary Carvolth Voice of the Common Man
http://www.garycarvolth.com
Laura Roeder
June 16th, 2007
Useful article, I used to make that mistake with email closes thinking I was being too pushy with anything besides “let me know if you’re interested”. Now I leave out the “if”! I usually close emails by suggesting that we meet in person then offering a few times when I’m available. I’ve had an extremely high success rate with this.
Josh Sharp
June 17th, 2007
Great tips, thanks! I was also a bit wary about just emailing potential clients, but perhaps I’ll give it a try…
Shawn
July 4th, 2007
Great tips! I’m quickly falling madly in love with this blog.
Lindsey Walsh
July 21st, 2007
I’d love to hear more about your ‘email skills’ topic. How long do you think is too long? How ‘cold’ of a prospect do you email? Are they already doing your work, just not well, have they advertised a need for your work, or do they have any idea such a need exists?
And where do you do the initial research on those prospects?
Kabir ayaz
March 9th, 2008
Exelient article, this is really helpfull for the people just starting bussiness ,and it is very usefull tips for the people who struggling in this stage.Thankyou for your advice ,and thanks for your contributioning your precious time on doing this script and helping minded go ahead of your good work, Thanks
Mohammed sajid
May 14th, 2008
Hello,
My name is sajid thank’s for this Article ,this article is very helpful for those people’s who are new in Markiting like me i am very Impressed to read this article you guies are doing great job.
Dipu Thankachan
June 5th, 2008
i liked your article. actually i had changed my job from service to marketing . i was facing problem in dealing with customer as its a different job
Binod Kumar
June 20th, 2008
Great!.
It’s good article specially for me because i m going to start as sells executive.
Thanks & Regards
Binod Kumar