12 Practical Ways for Freelance Designers to Increase Leads
Steven SnellAs a freelance designer, your income will be dependent upon the ability to find potential clients and secure the opportunity to do the work they need. There are plenty of different ways to find potential clients, and in this article we’ll take a look at 12 things you can do to increase the number of leads you receive.
Methods for Increasing Your Leads:
1. Maximize Your Portfolio
An extraordinary portfolio is a designer’s best friend, and for obvious reasons. Potential clients will be able to gauge your skill level and quality of work from your portfolio. In order to maximize the benefits from your portfolio, put only your best work in the spotlight. Think about how your portfolio is organized and make sure that your best pieces of work are sure to be seen by potential clients. If your work has improved over time, keep your best and most recent designs in the portfolio and consider removing older ones.
Also, don’t simply keep your portfolio on your own site. You can showcase your portfolio at plenty of CSS galleries. If you’ve done work for a well-known client there may also be a justification to submit a press release about a re-design or some other significant change to the site.
2. Build Name Recognition
Many clients want to work with someone that they know or someone that is recognized. Those designers who have established themselves as being a leader in the field have far more opportunities than the average freelancer. Name recognition leads not only to more opportunities, but typically it also justifies higher rates.
Of course, becoming a recognizable name isn’t that easy — or everyone would do it! Some things you can do to help your chances include: getting your work into design galleries and showcases, working for high profile clients, getting involved in the design community (network), and the last suggestion will be covered in the next point: starting a blog.
3. Blogging
Designers who are willing and able to maintain a blog can bring in many more leads for design as a result of the exposure that the blog has provided for them. Blog posts will help with drawing traffic to the blog itself, and that will — hopefully — convert into visitors to your portfolio and inquiries about your design services.
A designer who runs a blog with an active readership will benefit from vastly improved name recognition. If you have the knowledge and the ability, a blog is one of the best and cheapest methods to share your voice with others in the industry. Additionally, your credibility can be helped as well. With just a small portfolio site it is very difficult for visitors to know and understand you. With a blog, you’ll become more transparent to your readers and that can give you added credibility that may help to attract more inquiries.
4. Network
Just about any career can be improved by networking, and freelance designing is certainly no exception. Building a strong network of friends and colleagues can lead to more referral work, some unexpected opportunities, or maybe even a partnership or sharing of clients. Being full-time workers of the web, many designers naturally network online, but offline networking is equally important. Get involved at your local chamber of commerce or some other professional group in your area.
5. Make It Easy
The easier it is for potential clients to contact you, the more leads you will get. Try to keep your contact form as simple as possible while still including everything that you really need. If possible, give multiple options for contacting you, because not everyone likes to fill out an online form. Make yourself accessible and welcoming to those who are considering contacting you.
6. Pay-Per-Click Advertising
An optional method for increasing inquiries is to market your site through PPC ads (like Google AdWords). If you’re going to take this route, avoid competing for highly-competitive search phrase like “web design”, as the prices will be likely be too high for the budget. Focus on searches for phrases that include specific types of design or particular skills that are your strengths. These visitors will be more receptive when they see that you are a great fit for what they are seeking.
7. Follow Up With Old Leads
This doesn’t technically increase the number of new leads that you receive, but it does give you more people to contact when you’re in need of work. Inevitably a certain percentage of people who inquire about your services will not convert to clients, but that doesn’t mean they will never become clients. Keep the contact information from all inquiries and follow up with them from time-to-time. You may be surprised by how many of them have yet to take action and are still in need of your services.
8. Be Proactive
In general, make an effort to reach out to those that could benefit from your services. Don’t be afraid to take the first step rather than waiting for them to come to you.
9. Focus On What You Do Best
You can improve the quality of your work by focusing your time and your energy on what you do best. Since your past work and your portfolio are critical to gaining more inquiries, you should always be working to improve that portfolio with your current projects. Consider your strengths when you accept a job. If it’s not a type of design that you do very well, consider passing and moving on to something else that will showcase your skills more effectively.
10. Ask For Referrals
Happy clients are great advertisements. When you have a client that is really satisfied with your work, why not ask if they know anyone else in need of your services? Most friends, family, and clients will be more than willing to refer you if they believe in your ability to do the job, but sometimes they won’t think of making the referral unless you ask.
11. Revisit Past Clients
Almost all of your clients will need some type of design services again in the future. Maybe they will need some ongoing maintenance, a design for another site that they own, or a redesign of your own work down the road. Taking a moment to catch up with an old client may just lead to new work. It’s a good practice to have some method to organize the contact information from past clients so that you can quickly and easily reach out to them.
12. Develop Trust
Building trust from potential clients through your website can be a bit difficult. You’ll of course want to have a strong “about” or “hire me” page to give readers the information that they want to know about you. Offering ways to easily contact you also helps for this purpose. You may also be able to use your portfolio to build trust. If you’ve done work for a business or organization that the potential client knows and trusts, some of that may be transferred to trust in you. Some of the other methods that we’ve already looked at can also help with building trust, such as blogging, name recognition and networking.




















Mason Hipp
April 27th, 2008
This is a great post.
I think it’s especially relevant that so many of your points hit on trust and credibility—with freelancers, especially web workers, building that trust and credibility is one of the most important things.
There are a lot of people professing to get leads with tricks, gimmicks, or some special way of advertising, but it’s been proven to me time and time again that the fundamental element is trust. If you can create a website that builds a relationship, and consequently trust, with visitors then you’ll have no need of any trickery.
collis
April 27th, 2008
Lovely read! I always wondered about PayPerClick advertising, I’ve never tried it, has anyone experienced good results? In a similar vein (which I did do) is SEO and that netted a mixed bag. Sometimes you’d get really great new projects landing in your lap, other times they were balls of trouble. Like all clients I guess :-0
Genuine Chris Johnson
April 27th, 2008
Fabulous post. A lot of freelancers don’t understand that they need to be a sales deaprtment and think like salespeople. No, it’s not acting like a d. bag and bragging about money.
It’s following up and doing basic things that can make this happen.
Also, having standards for status reports.
Scott Fillmer
April 27th, 2008
Great list, and post…. I would add one thing, communication. That is really a part of everything you mentioned, it just wasn’t mentioned by name, and it is probably a key as well.
Klaus
April 27th, 2008
To do all the listed things, you need to manage your personal network and need to know when it’s time to reconnect with your contacts again.
I use the “contact radar” here, which shows me easily when contacts are getting cold.
http://www.daisho-blacksmith.de/en/software/contact-management/tracking-of-contact-development/
Klaus
Gavin
April 27th, 2008
All highly relevant points which a lot of people forget. In today’s world there are more areas to market yourself than most people care to recognise. LinkedIn is also another place where you can actively network business connections and possibly find through your connections your perfect client.
Gavin
Steven Snell
April 27th, 2008
Mason,
Good point, trust is really important for getting new leads with just about any method you choose.
Collis,
I’ve only used PPC ads for a brief time, but the results were pretty good. The only problem I had was finding phrases (whether it be localized searches or specific searches according to a particular type of web design) that had enough search volume to produce a decent number of clicks. Bidding on competitive terms will obviously blow through a lot of money in a hurry - finding a middle ground was the biggest challenge for me. Still, even with a small number of visitors the results were pretty good. I have a friend that recently told me that local PPC advertisements were the best form of advertising he’s ever done for his design firm.
Seraphim Collective
April 28th, 2008
Great tips! I’m glad I’m only lacking in two of these departments.
Andy
April 28th, 2008
Collis (and others): I’ve successfully based most of my consulting marketing on Pay-per-click ads and my return on investment is running about 20x - 30x each year. But there are some definite tricks and tips to keep from wasting too much money on it. See Success with Adwords on the FreelanceLocalTech blog for details.
Laura
April 28th, 2008
Multiple points of contact is so important - I’ve learned an interesting lesson since putting my grand central # on my website. All of my clients have my cell phone number, I give it to them in every document and it’s at the bottom of every email that I write. Yet again and again they call grand central, the # listed on my site. This shows that it can be easier for people to check your site for your contact info, and if they don’t find an email address and phone # you may be losing them!
Martha Retallick
April 28th, 2008
I found that PPC advertising was a great way to attract prospects who wished for the moon, but didn’t have the budget to pay for it. So, no more PPC for this designer.
mattc
April 28th, 2008
Great list.
While every item is you mentioned helps, I would say trust is the most important for bringing in quality leads. If you can build trust with one client, they will come back to you when they need more work, and they will refer their friends to you. Most of my current clients are referrals and referrals of referrals from the first client I had. He really loved the work I did for him and as a result my freelance career took off.
If you hate marketing yourself, then make sure you earn the trust of your clients especially your good clients. Doing that simple act allows you to spend more time doing what you love and less time searching for new leads.
Dagobert renouf
April 29th, 2008
I can’t help to believe it’s an old article put in a different order, but still good job man.
Melek
May 4th, 2008
and don’t forget #13 - BE NICE. and that means to everyone. you never know when the person answering phones at one business goes to another company and has the opportunity to talk you up or cut you down (depending on how nice you were to them).