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Old-school Marketing for Old-school Clients: Using Pamphlets, Letters and Postcards

Chris Farrugia

You already have a great skill that’s in demand. Perhaps you’re the best-of-the-best with Photoshop and Illustrator, or maybe your ability to write PHP code is simply unmatched.

No matter your trade, the one ability every freelancer can benefit from is the art of having clients chase you for work. There are a number of posts on setting up a great online portfolio but sometimes using old-fashioned postal mail can grab the older generation of business owners that probably haven’t seen your impressive portfolio.

Sending letters, postcards or pamphlets takes both time and money so you can’t afford to make any mistakes. Here are nine tips to make your next mailing stand out and ensure that the recipient takes the time to read your costly marketing materials!

  • Greet a real person. When I check my own mailbox, the first set of envelopes I instantly throw away are addressed to “Current Resident.” That’s a surefire way of spotting junk-mail that isn’t worth my time. Always address your mailings to someone at the company with the power to write your check. If you don’t know the owner’s name, feel free to call the business and ask!
  • Give before you receive. Your mailing is asking the recipient to hand over large sums of money to you. Instead, turn the tables and use your first mailing to offer a gift. As a freelancer, you have a skill that can be of use to any business. Offer to sit down with the owner and give a free review of their current website, for example. Come up with a gift that will open the lines of communication and lead the way to a healthy business relationship.
  • Speak the recipient’s language. CMYK and vector-based are fundamental terms for a designer but you’ll sound like Charlie Brown’s teacher when you use them with most business owners. Instead, use sentences that convey the same information but aren’t intimidating–”The best part is, I’ll give you a CD that contains your logo in formats that you can use with the newspaper or your embroidery company.” Talk in such a way that even non-tech savvy clients can understand you.
  • Use bullet points. An effective mailing doesn’t come in the form of a long, drawn-out letter. You’re too busy to write them and your recipient is too busy to read them. Instead, craft a well thought-out introductory sentence and five or six strong bullet points. Use action verbs to accentuate your points. “Increase sales through” or “Attract new customers” are two great ways to start a sentence.
  • Make it easy to reach you. You’re someone that’s very comfortable with email but your future clients might not be. Perhaps your client is too intimidated to pick up the phone and ask what she thinks is a stupid question. Make it easy by providing a number of ways to reach you including your phone number, email address and website address.
  • Buy some stamps. Another quick way to spot junk mail is to see a metered letter without a traditional stamp. How many people do you know that use a meter to send out a letter? Businesses use them to save time when sending out thousands of pieces of junk mail at a time and you don’t want to be associated with that. Instead, go old-fashioned and pop a stamp on your mailings. The recipient will know that an actual human sent it and not a junk-mail machine.
  • Get your pen ready. Another way to get people to read your mail is to have something hand-written on it. At a minimum, you’ll want to sign your letters to the person but adding a neatly written phrase to your mailing can yield excellent results! Try writing on the back of your postcards: “You have a great website but I can make it better” and see what happens.
  • Ask for an appointment. I am shocked at how many pieces of mail I get where the sender doesn’t ask me for what they want! The entire reason you’re sending this material is to book an appointment and close the deal. If you don’t ask for an appointment to speak with them, you’re selling your efforts short.
  • Always follow up You cannot send a letter or a postcard and expect results on your first try. Plan to send different material to each recipient four or five times. Then, pick up the phone and call or drive to the business and stop by. Start your phonecall by asking for the person you addressed the letter to and saying, “Hi, Mr. O’Neil. I sent you a few examples of my work this past month and wanted to see if you received them.” If nothing else, you will have the chance to make a great impression.

Chris Farrugia is a freelance writer and marketing enthusiast. He has been working with freelancers for the past few years to help improve the quality of their marketing campaigns.

Leave a Comment
  1. Thanks for the post, me with some friends start a team and already been going one year. Never use the traditional way that you mention to promote ourselves. But I think it’s worth a try.

    Thanks

  2. This was actually a pretty good entry. Thanks for the advice! I have a new project coming up that I think these techniques will be perfect.

  3. I do something weird which I’m not sure if marketers also do. Whenever I send envelopes, I make sure that my business card is included with my own signature on it. Businessman are busy, if they need you, they won’t look for your envelopes to reach you. Instead, they would search their list of contacts from their business cards container and hopefully, they will place your business card there for future retrieval. How many times I got calls from clients and when I asked them how they got to contact me, they would tell me that I gave them my business card.

    The last point which the author mentioned above is I believe is the most important. However, I don’t wait for months before I do the follow up. Normally 2 or 3 days will do, to ensure that they will still remember that you sent them your marketing stuffs.

    Sam
    Fix My Personal Finance
    http://fixmypersonalfinance.com

  4. Websites are great, but receiving a booklet WITH examples of work shows that you took the extra step to have something printed. Just make sure it looks damn good and only send something out to real potential leads, so it doesnt end up in the trash.

    Antonio
    Artifice Studios
    http://www.artificestudios.com

  5. Niiiiice!!

    I´ve been trying some of that actually. With no results.

    I´ve been using a lot of design terms…

    Thanks,

    Enrique
    http://www.EnriqueVillalobos.com.br

  6. Gravatar

    crazy wabbit

    I gave this a shot last year, targeted some few hundred handpicked businesses and followed up with all your advice but no results. There is no simple way of getting new clients, most powerful one is word of mouth and that happens with time as your client base grows. I still have not given up on the old school marketing and will give it another go. Finding a way to get a client most of the time is like finding a way to baldness in a bottle. Good luck to very one.

  7. All of this is excellent advice EXCEPT something that was mentioned in “Always Follow Up.”

    I think you should never stop by a business unannounced. When people come into our office we all talk about them as soon as they leave and profess how rude they were for coming in without an appointment. Furthermore, if we don’t call them back it’s because we don’t want their services.

  8. I’m not so sure if this is the kind of message I want to send. In a way this is spam even if it’s nicely put. However I do believe this will work and help others to be aware of your presence. Who knows from where the next project comes!

  9. This is something that I have been considering doing for some time now. Thank you for the insightful article.

  10. Chris,

    Great postcard marketing plug. I think that you hit it right on the money: you need to be targeted in your postcard marketing campaigns because they cost time and money. Marketing with postcards can be a great way to keep in touch with old clients. Marketing postcards can also bring in new clients if you get solid mailing lists. Postcard business marketing is important to help create a foundation, but at the same time business postcard marketing certainly helps grow a small business as well. Thanks for the insight Chris!

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