How NOT to Get Freelance Work
Robert JanelleIt goes without saying that in the process of doing business, mistakes will be made — especially in the beginning. Small mistakes and stumbles happen, but there are a few that beginners make that can put a freelance career on the rocks before it has even started.
Although the items on this list may seem like common sense behaviors to avoid, they’re all things that people have done. Don’t do them!
Insulting or criticizing the potential client
Alright — this should be really obvious but let me relate a little story that demonstrates how common sense isn’t so common:
I actually got an e-mail a few months ago from a web designer who’d stumbled across my portfolio site. He introduced himself, then proceeded to mock the template used for the site before suggesting improvements.
Aside from mocking generally being a bad way to introduce oneself, there was a pretty big problem with his message. There was no template used to be mocked. My site was designed by a friend who thinks Dreamweaver is for sissies and does all her work in Notepad.
A more tactful approach would have been to merely offer some suggestions for improvements without the insults. Although I probably would’ve just forwarded those to the designer I already work with, this gentleman also killed any shot at referral business.

(’How NOT to Get Monk Work’ — Ed.)
Introducing yourself to clients without having anything to offer
While still in school, I frequently had the opportunity to pick the brains of magazine and newspaper editors about what they looked for in writers. The main thing they all said was “People who pitch good ideas.”
One told me his biggest frustration was the daily phone call he’d get that usually went something like: “Hi, I’m a freelance writer, do you have any stories that need writing?”
His standard response to that question would not be appropriate to print here…
The people who get assignments, he told me, are the ones who can come up with ideas he wouldn’t have thought of.
Similarly, if you were approaching a potential client about redesigning their web site, though they’re likely to dictate the changes they want, at least have some of your own ideas.
Not doing your homework
Always find out as much as possible about a potential client before approaching them for work. This saves the embarrassment of, say, pitching a national story idea to a magazine that only covers a small region.
Doing things like this shows that you’re lazy and that you don’t take the time to do a proper job (especially since finding a local angle to the story probably would’ve taken only a little more time.)
Clients are generally impressed with people who show how much they know about their business. Just make sure not to take it so far that you sound like you’ve been stalking them or come off as a condescending know-it-all (see my first point about not insulting the client.)
You only get one first impression
The first impression can make or break a working relationship. While it’s next to impossible to impress everyone, at the very least you can avoid behaviours like those listed above — all guaranteed to make a potential client think “What an idiot… NEXT!”





















steelfrog
July 19th, 2008
I whole-heartily agree! The only point I would add is “Work for the client. Don’t make the client work for you.”
Karen Zara
July 19th, 2008
I could spend several hours reading stories like these, because they’re so amusing — in a sort of sadistic way. And I’m glad this post gave me some reasons to congratulate myself; I’ve never made any of these mistakes. Still, I’m going to bookmark this article, so I can reread it whenever I find a blog filled with lame posts and feel tempted to mock the blogger and offer my writing services right away.
Tuan Nguyen
July 19th, 2008
I am curious to know what was said about the template.
Yes, you are right. It takes understanding of the client’s business, their needs, and our own potential to deliver an excellent service.
Barbara Ling, Virtual Coach
July 19th, 2008
I really like the point
“Introducing yourself to clients without having anything to offer”
Talk about a conversation killer!
People who bring something to the plate proactively…now those are the ones who get the business first.
Data points, Barbara
Peter Knight
July 19th, 2008
How true! Strange that people can even think they are promoting their interests by criticizing other peoples work - and not offering anything constructive.
Clint
July 19th, 2008
I once had a guy mock the name of my business, saying that I HAVE to give people an idea of what I do in the business name. Ironically, the name of his business was incredibly ambiguous.
Greg
July 19th, 2008
Thanks for this post. Knowing what NOT to do seems just as important as knowing what to do. But I have a question with one of the points made here…
I’m a beginning freelancer and I have never been the one to make first contact with potential clients, or suggest what changes could be made without already being a client. I get the feeling that offering your services out of the blue would indicate that you want to help this site for free. So my question is, when you make the first contact, should you immediately tell them that you’ll be charging for the redesign? Or do you get their interest first and then tell them you’ll be charging after they reply and say they’re interested? Thanks.
Ian Yates
July 20th, 2008
I recently had an inquiry regarding a CMS website - “how much would it cost and when could I have it completed?”.. At the time I was just too busy so I suggested they contact me again around September if the project was still open.
The ‘client’ replied saying that he actually wasn’t a client but a web designer who was interested in my pricing and time scheduling - should I want to outsource anything he was available!
Bad way to introduce yourself..
Shweta
July 21st, 2008
Nice post. Being a beginner myself in the freelance web designing business, these bit of information is very valuable.
lolailotron
July 22nd, 2008
I would also add:
Charge 50% of your project in advance!
It has happened to me so many times to start working on someones site and then not getting paid or getting paid less than agreed. So now I only take jobs if they are willing to pay halv when starting the project.
MzDee
July 22nd, 2008
Excellent post! I too would like to know the comments he made.
I’ve been in business for over a decade and have had several people contact me. The most recent was a guy asking for my price list. I told him that I would not release it because each client is different; however, I would be happy to provide him with a proposal. Funny how he didn’t respond.
I truly think these people are farming for information.