Authentic Marketing: Is It Okay To Benefit From Just Being Yourself?
Jonathan FieldsA few weeks back, I posted a roundtable article on my blog that shared some marketing advice from 15 top-bloggers. In it, I asked each person:
If you had 2-hours a day to devote to no-cost, off-blog (even off-line) marketing for your blog, what would you do?
The article was extremely well received, vaulting to the front page on Digg, del.icio.us and Sphinn at the same time, generating a ton of feedback, over 750 diggs and crashing my servers big-time (that’s a story for a different article).
I felt great not only about the attention the article was getting, but the fact that something I helped create might help so many others get closer to their goals. The feedback, both through e-mail and in the comments was overwhelmingly positive. And, then it happened…
I got blasted, royally slammed by another blogger. I believe the term he used to describe the collective advice of me and these bloggers was “starfu*king.” And, his community piled on from there, picking away at the bastardization of networking and blogging as a tool for marketing, rather than unadultered community-building and the downfall of society through the transformation of conversation into dollar-driven corporate-speak.
All pretty funny, considering the content being attacked came largely from a guy who wears pajamas most of the day, teaches yoga, does more anonymous favors than you could shake a stick at and uses the word “dude” as a comma. So, I took it in stride and, in the comments, replied:
While the bloggers in the article shared their answers to my specific question, I believe they would also all be very quick to tell you that, while these strategies can have a nice impact on your readership, it is very likely not the greatest idea to undertake them purely for the sake of marketing. They’ve got to be motivated, first and foremost, by genuine interest.
For example, if you are genuinely interested in an article or blog, go ahead and comment, say something thoughtful because the article inspired you to want to join in the conversation. Knowing that it might have a secondary marketing impact in addition to joining in the conversation is more the icing on the cake. Maybe that will inspire you to share more or read more blogs. But you need to start from a place of genuine interest/authenticity. If it’s purely about marketing, people will sense that…and you will get bored of doing it pretty quickly, making a less than stellar long-term approach.
Same thing applies to things like guest posting. Sure, there is a marketing impact, it can be very substantial. But underlying that, your prime reason for wanting to do it should still be a genuine interest in the community and a desire to share something of value with that community.
Networking, too. You can call it networking, hanging out, kicking around ideas, whatever you choose. That’s really just semantics. The long-term marketing impact can be powerful, definitely a strategy to explore…BUT, just like above, the marketing affect should always take a back seat to your sense of genuine connection to a person, their voice, ideas and personality. Lead with your desire to meet someone because you’d love to learn more about them, share ideas, have a drink and then, if it turns out you can help them in some way beyond the conversation, great. But, never lose the thread of authentic interest.
And, this applies to social networking and bookmarking, too. Whether you’re on Digg, StumbleUpon, Reddit, whatever your chosen network, submit and vote for articles, be-friend people because you genuinely like the articles or connect with what other people have submitted or voted for. And, if one of the net results is increased marketing impact or readership, that’s nice, too.
I thought I was pretty much done with that line of discussion, but over the last few weeks, as I’ve posted a variety of additional articles on out-of-the-box marketing for freelancers and small businesses on my blog and right here on FSw, I noticed a smattering of similar, albeit more toned-down, thoughts. And, I am concerned.
There tends to be mindset among small business owners and freelancers that if you somehow gain some marketing advantage by simply doing what you’d normally do, but with a slightly elevated degree of effort or intention, that is a bad thing. In fact, the feeling of aversion can sometimes be so strong, it stops us from having conversations, interactions or doing things we’d normally do for fear of it being misconstrued as manipulation.
So, let me lay something on you. There is nothing wrong with benefiting professionally from actions you’ve taken and would have taken out of an authentic interest in (a) contributing to the growth of someone else’s business or community or (b) cultivating a relationship that holds a high enough level of interest that you would have cultivated it regardless of any potential to benefit beyond the innate joy of interacting with that person.
Simply knowing, in the back of your mind, that your investment in another person’s success or genuine desire to get to know someone or help them out might someday come back and benefit you is okay. There is nothing bad, immoral or deceptive about it.
So, if you are at an event and there are ten people there who you genuinely would love to connect with and you have no clear preference for any, but you also happen to know that connecting with 5 of them might have some longer-term, professional benefit, is there something wrong with starting with those five? I don’t think so.
As I said in my original comment above, if you continually take action based only upon marketing intent, feigning interest in a potential client, colleague or referral source, they will see through you pretty quickly and you’ll get tired of doing it. It might pass muster short-term, but long-term, you’re dead in the water.
Authenticity is paramount. And, if you always lead from that place of authentic interest and, even better, an authentic desire to benefit someone else, knowing in the back of your mind that your actions may come back to you in the form of some benefit down the road is okay.
In fact, it sets in motion gratitude/kindness cycle that often benefits not only both people, but what I call drive-by beneficiaries, too.
So, if I love reading a particular blog and have a chance to share an article with that community, I jump on the opportunity, because I get jazzed by the chance to offer something of value. To be part of the conversation. Might I benefit beyond that? Sure.
And, if I comment on someone else’s blog, because I loved a particular post and feel I have something real to share, might we both benefit beyond sharing in the conversation? Yup.
And, if I get a lead for a copywriting job and I pass it on instead of hording it when I’m already jammed with work, now my colleague who’s received the lead feels gratitude toward me. And that sets up a cycle where she would likely be more inclined to either return the favor to me in the future or pay it forward to someone else. Would I potentially benefit beyond just feeling good about helping a friend? Might someone I don’t even know catch a break as the favor gets paid-forward?
Yes… and, you know what? I’m okay with that!
So, what do you think?




















Armen
November 9th, 2007
I’ll tell you what I think…typical Digg treatment. I think it must possess the ugliest characters of people on the net. Really; it never ceases to amaze me.
A lot of life is about grasping at opportunities. Keep up the good work Jonathan. I’m really enjoying your articles here.
Susan
November 9th, 2007
Great post, Jonathan. I think there’s something to be said for doing things “for love of the game.” I did a guest post recently…it got a smattering of traffic to my blog, but that’s not the reason I did it. I wrote about a topic I enjoy for a fellow freelancer who wanted to have me guest post. End of story. Incidentally, an offer to guest post at a bigger blog came along, which is very flattering and I’m excited about the opportunity.
But I completely agree that if you do things for a bunch of pre-determined outcomes you have built up in your head, you’re bound to be disappointed. There’s a reason for the cliche, “Do what you love and the work will come in.” So true.
Plus, I’m sorry, but it’s really obvious when someone is puckering up just because they want something else from you. I freelance so there’s less of that BS in my work life….if I liked it, I’d still be in my cubicle.
Joefrey Mahusay
November 9th, 2007
Great article…Thanks for sharing on this and keep up the good work!
Andy
November 9th, 2007
I think that you touched on the point without actually driving home the real point.
The people who are criticizing you for wanting to be successful and taking the steps to make yourself successful… they need to grow up and get out of their parent’s basement.
What they are trying to do is make you just as unsuccessful as they are. Why would you want to lower yourself to their abilities just because they complain that you’re not following the same dead-end path they are following?
If there’s a way to contribute AND be successful at what you do, DO IT.
Mike DeWitt
November 9th, 2007
Hi Jonathan,
I highly enjoyed your original article and this one (although you skirted the ‘too much information’ line with that pajama comment). One of my favorite blog and customer experience experts, Kathy Sierra, is fond of saying “If somebody doesn’t hate what you’re doing, it’s not great”. I think you should appreciate that this is a sign you’re doing great things!
Cheers,
Mike
Adrian McEwen
November 9th, 2007
I think you hit the nail on the head with this bit:
“There tends to be mindset among small business owners and freelancers that if you somehow gain some marketing advantage by simply doing what you’d normally do, but with a slightly elevated degree of effort or intention, that is a bad thing. In fact, the feeling of aversion can sometimes be so strong, it stops us from having conversations, interactions or doing things we’d normally do for fear of it being misconstrued as manipulation.”
I know that I have this problem in spades. I have no problems blogging about things and writing comments on other blogs, but as soon as it’s something related to my web app I’m paralysed with worrying that I’m being pushy, or somehow not authentic.
I even managed to dither over whether or not to include a link the the app in the paragraph above, but decided in the end that I was doing exactly what you were trying to warn us about
Curt
November 9th, 2007
I deliberately did not go back to search for the flames you described, just so I could — based solely on your ideas — see the origins of the flamers’ arguments. I couldn’t. How could anyone argue with the points you’re making? Perhaps I’m just not bent in such a way as to hammer a benevolent idea into the shape of something mean-spirited.
By your description of their behavior (”…uses ‘dude’ as a comma!” — BRILLIANT!), I’m reminded of my 13-year-old stepson who delights in finding argument in the size of his second helping of ice cream.
Aimee
November 9th, 2007
I think this article is great. I have found that there is nothing wrong with doing things that benefit you, especially if you would do them anyway without benefit. Sure it’s annoying when you know that people are just doing something to try to get something from it, but at the same time, we are all working to build our lives and companies so maybe we should cut ourselves all some slack and relax a bit more. Instead of being offended by people who suck up to us, we could take it as a compliment and a teaching opportunity. Helping other people succeed is never a bad idea. And neither is getting help from others.
Grace Smith
November 9th, 2007
I had to read this article several times just to believe what i was reading! Their point just does not make sense - commenting builds a community around a site and allows its users to interact with the blogger and build actual relationships. There will always be those who leave the “hey great site” comment just for the link, but the majority actually have something of value to bring to the discussion.
The web is a social arena: communities are built, relationships formed, discussions are started and developed, having an ‘authentic interest’ in a topic and socializing with others involved in that topic and developing a relationship with a fellow blogger (famous or not) is perfectly acceptable. If there are benefits down the line then thats pretty acceptable to. It will be interesting to see fellow freelance switch regulars views on this.
Aaron
November 9th, 2007
Great post. I completely agree with everything. Freelancing has as much to do with networking and selling yourself as your ability to create great work in my opinion. But there is a point of crossing the line and selling yourself too much. As you said people will see right through that and be able to find the genuine people.
Keep the greed vs. need in check is what I always say.
dandellion Kimban
November 9th, 2007
The world is full of weird ideas. Does somebody really believe that I live all the good and all the bad sides of freelancer’s life because I want to do something I don’t love to do and because I want to promote myself and my working as on TV advertisement?
But that reminds me of a similar situation. Many times my clients were reasoning: if somebody like what they do, they should be payed less. Wrong! I will charge you more. Because if I love doing something, I do it better, so it is worth more. The fact that I am having a good time while doing it is the beauty of wise choice of career, that’s my private thing.
Same goes to marketing and promotion. If the message is true that doesn’t mean it is bad. On contrary, and it is pretty obvious. And I will be happy that I don’t have to lie and/or to twist the things and worry about packaging. It is easier and profitable for both sides just to go simpler way.
Jonathan Fields
November 9th, 2007
Hey gang,
Interesting thoughts. It tends to be an issue that people don’t think about all that much, but feel strongly about once they begin to explore it. The funny thing is, it wasn’t even a thought when I was compiling my original round-table article, but since then, the issue as popped up a number of times.
In the blogging arena, there is the added tension between those who feel the medium should always remain the domain of pure-expression and conversation, completely devoid of commercialism. And, I get that. It’s just not my take on blogging. I believe authentic conversation and commercialism can both co-exist in blogging harmony.
And, I think this is a real issue, too, for freelancers, who so often tend to undervalue their contributions and view anything smacking of promotion as slimy to start with.
FYI - quick clarification, in case it wasn’t clear, the guy whose content was being attacked, who wears pajamas, teaches yoga, gives anonymously and uses the word “dude” as a comma was me. It’s my secret super-hero alter-ego when I’m not blogger, marketing, author, entrepreneur guy. Didn’t mean to sling any hash at anyone, not my style.
Christine
November 10th, 2007
Hi
You have some interesting things to say, but I think that last post was very long, and could benefit by the use of some subheads.
Misty
November 10th, 2007
Nice article! I also want to reply with what Aaron said.
“Freelancing has as much to do with networking and selling yourself as your ability to create great work in my opinion. But there is a point of crossing the line and selling yourself too much. As you said people will see right through that and be able to find the genuine people.”
I think this is true, at least for me. I consider myself to be honest and genuine when it comes to my work. I don’t want to be one of those people that push and shove and lie to get jobs. My experience on that came from about a year ago when I worked with another graphic design freelancer. She’s about 10 years older than I am (I’m 25) so I thought she could teach me a few things. So during that one month I worked with her I saw what I didn’t want to become. Her main expertise is in print, and she knows very little about web design. But she took on these web design jobs anyway. I never saw her design any web pages, but she had showed me one she did. Sorry to say this, but it looked like she bought a template online and changed the images and text around. Now at the time, she knew that I knew web design (I was working as a web developer at the time). So why didn’t she say anything to me about the job? Also, personally I didn’t see how she could of kept clients because she seemed very rude and arrogant to me. She taught me a lot that month and now I know what not to do. I don’t want to act like I know asp.net when I don’t or I’m slammed with enough work, I would pass the job along. Why be selfish?
I’m not sure if that was off topic, but I really needed to share it.
Gina
November 10th, 2007
I’ve seen a lot of this type of negativity hitting the digital scrapbooking blog community lately, as well. So far, no one has tried to attack me for it, but the reality is this - it can cost a lot of money to operate a blog and there’s absolutely nothing wrong with trying to earn money for entertaining the masses. No one seems to care that Celine Dion makes a fortune every night of the week doing what she loves. One blogger was recently attacked because her giveaways contained links to her online storefront. I honestly can’t imagine who is so offended by the monetization of personal sites and blogs that they have to write scathing diatribes about it. I’d suspect baser motivations are at play.
Aaron Cruikshank
November 12th, 2007
I am a true believer in “word of mouth” marketing. Offline, word of mouth marketing starts by taking people out for coffee, talking about your business to your old college roomates, people you used to work with, etc…
The only difference online is that you don’t have deep face to face histories with most of the people that you interact with here. You wouldn’t feel bad about telling a potential client over coffee that you’re looking for new clients. Why should you feel bad about doing the equivalent here, online?
Curt
November 12th, 2007
“..in case it wasn’t clear, the guy whose content was being attacked, who wears pajamas, teaches yoga, gives anonymously and uses the word “dude” as a comma was me.”
Ooops. Yes, it was written clearly; I just didn’t read it right. Still, the description was brilliant!
Michael Martine
November 12th, 2007
There is some kind of weird double standard when it comes to this sort of thing. I can’t quite put my finger on it, but it seems similar to the double standard of a successful musical act being viewed as a “sell-out” because they are now stars. Or that an artist or writer must be starving and poor to have any real artistic integrity, as though selling work for good money somehow meant they were less of an artist. What-EVER. The difference between a good writer and a good writer who gets published is that the latter knows how to get published.
If you act with a deliberate, intentional, informed altruism, yes, you will reap what you sow. Everyone does, to some degree (bad things still happen to good people and vice versa). You never know how someone else is going to pay it forward. There is never a guarantee a favor will be returned, or how. You never know what’s going to happen. It’s not a direct cause-and-effect kind of thing.
Carmit
November 15th, 2007
There was a very good reason that the internet bubble burst back in 2000-2001; people had all sorts of ideas about offering stupendous services online, but very few of them figured out how to make money from them. Moreover, I can’t think of any blogs that were making much of anything back then.
This time around, there is a reason many bloggers can afford to sit at home in their pajamas and pepper their paragraphs with a few errant “dudes”. It’s because they are both offering a good service (in the form of the written word) and getting rewarded for it financially, having figured out that yes, you can make money online.
There will always be people who hard-sell, just like there will always be those who soft-sell. The difference is always that the hard-seller will rarely encounter repeat business, whereas the soft-seller will draw in clients again and again. Marketing and making money are not dirty words, as long as they are done cleverly and respectfully. I have absolutely no issue with anyone making money online with my (supposedly) unsuspecting help, as long as their site provides valuable, interesting information, and I hope that when my own site launches, I’ll be able to do the same.