Attn Freelance Writers: How to Get More Work from Existing Clients
Yuwanda BlackOne of the best ways to increase your income as a freelance writer is not to market for more work (ie, new clients), but to get it from existing clients. This is an often overlooked marketing method and missing it is like throwing money out the window.
Employing the 80/20 Marketing Rule
There’s a time-honored, marketing rule of thumb that says 80% of your sales will come from 20% of your clients. Most of us spend 80% of our time chasing after new clients. Switching that algorithm, for example, spending 80% of your time massaging your existing client base, would be a much better use of time.
Following is a 3-step plan designed to get more work from your existing client base.
A 3-Step Plan to Get More Work from Existing Clients
1. Ask for a 10-minute Consultation. As freelance writers, most of us get clients either via referral or because we’ve pitched them. Usually, clients contact us with a specific project in mind. Once we complete that project, we may never hear from them again until they need us again for another, similar project.
Why is a consultation important to getting more work?
Asking your clients to give you ten minutes of their time allows you to dig deeper into their business. What you’re looking for are pain points: problems you can help them overcome.
For example, as an SEO writer, a lot of my clients are internet marketing firms. They provide a wide range of services, from SEO article writing to blog postings to article submission services. Each one is different.
I recently snagged more work from one client by finding out that he had a lot of blogging work he needed done. These weren’t for any of his clients, but for his own sites. But, he just didn’t have time to do them and meet client deadlines as well (a lot of internet entrepreneur have this problem, including yours truly).
Only by talking to him and getting a better understanding of his business, his workload, how his day flowed was I able to get this work – which is ongoing.
2. Prepare a Questionnaire. You should do this before you have the consultation session with your clients. Prepare open-ended questions. Remember, the goal is to find out more about how you can help them (ie, get more assignments).
You might ask, for example, are there ancillary services they’re not offering because they don’t have the time/staff to handle it.
Prepare five to ten questions along these lines that will help you gain a better understanding of their business.
3. Proposal. Once you’ve had the consultation, prepare an open-ended proposal where you specifically ask for the work.
For example, you might say, “During our consultation, you mentioned that you have many website clients who don’t have blogs. You can package my blog writing services as part of your website design offerings to potential clients.”
In fact, that’s how I got my foot in the SEO writing door. I queried clients, offering to let them package my SEO article writing services with their internet marketing services. I landed my first client within a week, and now SEO writing is about 75% of what I do as a freelance writer.
Getting more work from existing clients is not hard. With a little planning, it can be the most cost-effective and lucrative marketing you will ever do as a freelance writer.
Yuwanda Black is a freelance SEO writer. She blogs at InkwellEditorial.wordpress.com and is the author of ‘How to Make $250+/Day Writing Simple 500-Word Articles’.






















Mark Abucayon
May 29th, 2008
Thanks for the tips this is really a big help. Nice article..
Joe Norton
May 29th, 2008
I’m a big fan of the Pareto Principle. 80/20 all the way
Breanne
May 29th, 2008
I believe the correct URL is InkwellEditorial.blogspot.com (at least, a Google search seems to indicate it to be such) since the wordpress link goes to an inactive blog
djCoops
May 29th, 2008
Hey, the link to her blog is broken?
BANAGO
May 29th, 2008
Very good article, thanks!
Ed Gandia at the Profitable Freelancer
May 29th, 2008
Excellent article! I can’t imagine why someone wouldn’t pursue more work with their existing clients. You’re already there. They trust you. And you know their business and what they’re looking for. Each new project becomes easier…and more profitable.
The Freelance Writer's Blog
May 29th, 2008
@djCoops:I know the link to my blog is broken. I was booted from wordpress — which is a horror story in and of itself — and ran back to blogger until my new blog is designed and hosted on its own domain. So, you can find my blog at InkwellEditorial.BLOGSPOT.com.
@Mark: Glad you found the article helpful — now, implement, implement, implement (so many of us fail to do this after reading helpful tips).
@Joe: Thanks for voicing the name to this principle. I used 80/20 best b/c outside of advertising circles, not many recognzie it as the Pareto Principle.
@Banago: Does that mean anything — what a cool “name, moniker, nickname, blog name??”
@Ed: RE: ” Each new project becomes easier…and more profitable.” SOMETHING about freelancing should be, no?
Thanks everybody for commenting.
Yuwanda
Martha Retallick
May 29th, 2008
Last year, I decided that much of my clientele wasn’t up to snuff. They were sending a lot of uninteresting, nickel and dime projects my way, and I found myself feeling ever more frustrated. I even contemplated leaving the design field.
But the thought of throwing away more than a decade of experience was scary. And this scary thought led to a fun thought: What if I kept doing the same work, but for more interesting clients at a higher rate of pay?
So, I set about the tasks of:
1. Pruning my existing client list
2. Aggressively seeking new clients.
Being in client-seeking mode has forced me to develop sales skills that I never had back when I was coasting along on repeat business from existing clients. True confession: I had gotten too complacent. And that’s one of the dangers of relying on repeat business. What’s worse, when those repeaters start drifting away, you’ll really be in the hole. I’m still digging my way out.
The positive results of my new client-seeking efforts have been slow in coming. But I can point to a “career highlight” kind of project completed earlier this year. That was a project done for a new client, and I’m showing that project to any and every lead I find.
As for the existing clients, some of them are still around. In fact, I called one of them and asked her for referrals to other people in her field. She gave me one, and asked me to copy her in on the e-mail I sent to him. Now, we’re awaiting his reply.
In conclusion, I’d like to say that there’s nothing wrong with repeat business. Just so long as it’s the kind of repeat business that’s good for your business. But there is danger in the comfort zone. Even if you have the world’s greatest set of repeaters, don’t forget to go out there and look for new business.
The Freelance Writer's Blog
May 29th, 2008
Martha:
You’re so right, especially about marketing. I never advocate that one should stop marketing. Quite the opposite in fact. But, the mistake many make is that they ONLY market to new clients, never taking the time to fully “shake all the apples” from the existing tree.
And, congrats on pruning your client list and making a u-turn. In fact, I’m going through that myself right now. Even though I have more SEO work that I can shake a stick at, I want to focus more on creating passive income (ie, producing and selling more of my own products).
I think it’s all about levels. I know many freelancers would kill to be where I am (making a full-time living working from home). But, I’m trying to get to the next level, passive income.
Thanks for sharing your story. Very insightful.
Yuwanda