The Secret to Getting a Lot of Web Design Work
Collis Ta'eedEach week I get two or three requests for design work. They come sometimes from contacts, but more often than not they come from random people. Sometimes they even come from web-famous people or well-known companies. What is interesting about this though is that I no longer freelance, advertise for work or even have a portfolio.
Actually it can be pretty hard to contact me, though I did finally put up a little website for myself two weeks ago.
Although these days I turn away all this work, for some years I did in fact work as a freelance designer and happily always had more work than I could do – despite being inclined to overwork.
So how do you get web design jobs? Or any other type of job? Here are some things that have worked for me.
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Push Yourself and Get Good
I’m not the best designer out there, and you don’t need to be either. But you do need to be pretty good. I like to think that there is an 80/20 rule applying here. That is to get 80% good takes a few years of work, to get that last 20% and get to the top of your field takes a lot more effort (and/or talent). I think I’ve gotten to 80%, I design things that are solid. I’ve never won any awards, but my work is functional, appealing and generally well-liked. I admire really great, cool and clever designers, but know that I’m probably never going to be one of them.
So how do you get 80% good? You push yourself of course! I started out years ago as a mathematics major who liked photoshop tutorials, not exactly a recipe for good design. But I read a lot of really good design books on typography, grids, aesthetics, colour, more typography, branding, advertising, even more typography … you get the picture. I went to design events and conferences, talked to designers as much as possible, got a job at a small agency and endlessly talked to the senior web designer there.
I also did as much work as I could find. First I wrote tutorials, then I started entering competitions (never mind that I never won, or even had anything worth competing most of the time), then I started taking charity jobs, then freelance work and the whole time I would design my own sites and brands over and over and over. Do I think you need talent to be a good designer? Not particularly. It sure helps, but I like to think I made up for a lack of talent or artistic background with sheer hard work.
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Be Likeable, Excited and Enthusiastic
I have met some really talented people who I would never want to work with, simply because I didn’t really like them. The people who are going to hire you are … well, people. And like any other people, they are going to like someone who is nice, friendly, warm, interested in them and interested in their project.
It’s often the little things that make a big difference in this area. Cyan likes to tell a story about a photographer she knows who takes cups of coffee with him to photo shoots for his clients, and has noted that a few times this has been the deciding factor in winning him future jobs. A friendly tone in emails, a genuine interest in people, enthusiasm about work, it all helps!
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Be Referrable!
A large number of jobs for most freelancers come from referred clients. Do a good job for one person and they tell others for you. 80% of all the jobs I’ve worked were referrals and I think being referrable is extremely important. Focus on the characteristics that make people want to work with you, and be reliable, very reliable.
Reliability is one of the most prized characteristics for a freelancer. As a client finding someone you can rely on means solving a problem permanently. Many freelancers are not reliable, and this presents and easy way to stand out from the rest.
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Design the portfolio you think your clients want to see
It never fails to amaze me how many designer portfolios I see that feel like they are aimed at other designers. The language you use on your portfolio site, the pieces you choose and the presentation should all be pitched at the clients you are trying to land. When hiring designers for corporate work I’ve had people present me portfolios of grungy, edgy or just arty work. This is a huge turn off and for a client, rather confusing. People want to see what they want to buy, not something completely different. So if your target market is edgy, make it edgy, if it’s corporate, make it corporate. Spend the time defining your brand and target market and then create a portfolio that will appeal to them.
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Focus on Clients and Be Flexible
To be a good designer you need to do work that fits your brief. You should not do work that you happen to want to do, use a trendy style just because, be fixated on designing how you like or any of the other many sins designers regularly commit. If you focus on solving your client’s problem, are flexible and adjust to their needs and within the framework of your brief put together the best possible design solution you can, then you are going to be a designer in demand.
One common complaint I hear from designers is, “my client has bad taste” or “my client demands changes that ‘ruin’ a design”. First of all, let me say, I *completely* understand. Unfortunately that’s rubbish, and you’ll need to get over it.
If you want to make things to please yourself, go be an artist. If you want to be a designer you have to learn to manage your client, explain why some things are good and others bad, fit their requirements, be flexible and compensate for external issues out of your control (your client’s love of pink or their horrid logo). That’s just part of the job description.
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Get a High Profile
Most of what I’ve said so far applied to me when I worked as a freelancer. In February of this year I stopped taking freelance work and started working fulltime for Eden. Since then the visibility of some of the sites I have designed has gotten a little higher. Sites like FreelanceSwitch, FlashDen and PSDTUTS get seen by a lot of people and generally result in the plethora of job offers that still trickle in.
But you don’t need to own a high traffic website to get a high profile. Most of the job offers just get sent to our various contact forms saying things like “Who is your web designer?”, “I have a job for your web designer” and so on. In other words you just need to design a site that has a high profile. You can do this by getting your work into CSS and web design galleries or by offering to design a high profile blog (lord knows, some of them could do with a redesign).
There are other ways to get a high profile too. Positioning yourself as an expert and achieving credibility are great ways to make clients come to you. Often becoming an acknowledged expert has more to do with deciding you are one than any external nomination. One excellent strategy to achieving is outlined in Leo’s recent article on giving away your services
Those are my insights into why work offers come easy for me. I hope they help you too on your way to freelance and design success!





















Elliott Cost
December 2nd, 2007
Great article. I love your new website! It’s really simple.
Jen / domestika
December 2nd, 2007
A great deal of this applies to freelance writers (and no doubt freelancers in other fields) as fittingly as it does to designers, I assure you! An encouraging post for freelancers climbing up the ladder; and better yet, it’s practical ‘actionable’ advice. Thanks much.
Charlie / Ignite Living
December 2nd, 2007
Yeah, this is great advice, Collis. You’re spot on.
If anyone is wondering whether this advice works or not, I give a hearty “YES!” My first week as freelancer was the only week I ever advertised my services or really actively asked (begged) for work. After that, it began to come to me in a fairly constant stream.
It’s also an interesting point Collis brings up about the quality of his actual designs. While he’s being modest, it has never seemed to make any difference for me either whether or not I’m the best designer. The fact is, your clients just want help. If you have a good attitude and can simply do the work, they’ll be happy and spread the word. They don’t care if it wins awards.
Collis Ta'eed
December 2nd, 2007
Thanks guys!! I’d been meaning to write this post for months, nice to finally have it up
celsius
December 2nd, 2007
great post & we’re all happy to hear about your success.
so, where does that overflow work head to? =)
Anthony Bullock
December 2nd, 2007
Really enjoyed reading this post because it’s something I can relate to. I’ve been in the industry now as a freelancer for 7 nearly 8 years and word of mouth is the magic of the moment, every moment. A good solid 90% or so of my income derives from work gained by referrals and word of mouth.
How have I done it? The same way as Collis mentioned, by being approachable, friendly, energetic and knowledgeable.
Awesome post, definitley gets my digg
Collis Ta'eed
December 2nd, 2007
@Celsius: I used to shuffle it off to a couple of designers here in Sydney, these days I’ve been writing back saying they can try advertising on the job board, though I don’t know if many actually do.
@Anthony: Thanks!!
Dave
December 2nd, 2007
Collis - I’ve been a big fan of your work ever since I found you when you first started PSDTuts….I think found that you had been working for many other sites that I was fond of. I recently started an IT company (http://www.trimegatech.com) managing and doing the work for the design aspect of what we offer. Both myself and my partner both run the company part-time (we do have a full-time tech), so especially for me doing the design work, I do feel like a freelancer many times.
Great article, inspirational, and I wish you the best, and keep doing what you do
Mark Abucayon
December 2nd, 2007
Wow Collis I really enjoyed reading your article so so nice. Post more collis. Thanks
Samuel Ryan
December 2nd, 2007
I really like the simplicity and concept of that “little website” you put up two weeks ago.
I’ve always spent too much time working and reworking personal portfolio sites (usually designing it with other web designers in mind - #4 on your post) when all the client really needs is a quick overview of my experience and talent, with a few examples in the mix…
Guilherme Zühlke O'Connor
December 2nd, 2007
This is great advice. In fact we, designers, tend to take design personally, just like many other creative fellows, but since design can’t be measured objectively, opinions on it becomes a no-man land.
While software developers can generally put arguments on the table that are objective enough to be quickly understood and artists… well.. they don’t even try to do it, we designers live in the middle of an artistic and a technical world. Utlimately, design is a solution to a problem, and not merely ornamentation.
A great book I know, that can be interesting reading after this great thoughts here is Talent is not enough: Business Secrets for designers, by Shell Perkins (non-affiliated link, I don’t make a penny with it). It is really down to earth about how to take design as a profession, as opposed to how to be a designer.
Andy
December 2nd, 2007
I think the big thing is to BE VISIBLE. Whether that’s through networking, online directories, advertising, putting your link on the sites you do, giving speeches, writing a blog… WHATEVER! Make sure the clients who are looking for you can find you and they find you first before they find someone else.
Once they find you, make sure that the messages you send (your enthusiasm, how you dress, your online portfolio, the price you quote, etc.) are all supporting each other so that the client gets how great you and your work will be and how lucky the client is to find someone like you.
Good post, Collis!
Paul
December 2nd, 2007
“If you want to make things to please yourself, go be an artist. If you want to be a designer you have to learn to manage your client, explain why some things are good and others bad, fit their requirements, be flexible and compensate for external issues out of your control (your client’s love of pink or their horrid logo). That’s just part of the job description.”
That’s the best quote I’ve read in a while. While it may be funny, it’s certainly something every designer has to come to terms with at some point, and when he or she does, they’ll be much better for it.
Great post - very interesting!
Santiago
December 2nd, 2007
Excellent article, I find myself in the same place. Studying engineering but wanting to learn more about web design, your advice is welcomed!!!
ross
December 2nd, 2007
Great write-up of the freelancer/self-employed designer. I completely agree with everything you’ve written here. I realized several years ago that I would never be the best designer and that there would always be someone doing work better than I could in some capacity. The trick is to be the best designer for your clients.
Jon B
December 2nd, 2007
Great..great post man. I’m a freelancer myself and I can relate to everything you said. Thank you!
Schwabe
December 2nd, 2007
Are you just turning away work or do you pass on the requests to another designer?
Because it sounds like you could benefit from having a commission based referral relationship with other designers. Help another person grow their business and earn some cash (usually 10% to 20% is fair) at the same time.
George Huff
December 2nd, 2007
Be Referable - this is probably one of the most important parts of getting work. Truthfully, most of the work that comes from randoms on the web, isn’t the work you want to be landing. When you give someone a good experience building their website, they want to help you out. They will connect you, hence your network grows.
Excellent write-up.
Daniel Swiecki
December 2nd, 2007
Wow. Another fantastic post Collis.
But is it just me or are things slowing down on PSDTuts?
Adriaan Nel
December 2nd, 2007
I really love your site, and thanks for this post, I totally agree that your portfolio should be what your clients want. I’ve done this and have got to say that it really works.
freelancer gordon
December 2nd, 2007
I can’t emphasize enough enough how much attitude has to do with getting jobs. I did a freelance job once where everyone was under preasure, they loved me because i didn’t let everything stress me out. that job led to more jobs.
Chuck
December 2nd, 2007
I stopped doing sites for others some time back, and now just do them for myself. But I still turn away a fair amount of design work. If you’d rate yourself at 80% good, I’d rate myself at about 35% good. But the simple fact is that most web design “professionals” are really frustrated creatives that make life way too hard for their clients and end up charging too much.
Most clients have very simple needs. Meeting those needs in simple, elegant ways doesn’t take a lot. But “being there” for them on an ongoing basis counts for way more points than almost anything else you can do. In the end, most of the designers I’ve encountered end up leaving their clients in the lurch. You can’t do business that way…and if it’s somehow more “about you and your personal satisfaction” than it is “about the client’s needs”, I’d recommend that you really should find some other line of work.
Good article. I enjoyed it!
Grace Smith
December 2nd, 2007
Collis yet another wonderful post, definitely dugg by me! I think another important area is communication, so many freelancers fail to reply promptly to emails/phone calls and fail to understand that by being a ‘good communicator’ and responding promptly to queries or requests you can immediately set yourself apart!
Giving your clients the type of service and quality of work you yourself would expect is such a priority. People will take someone else’s recommendation over an advertisement, so as Collis points out being referrable will kick-start your business and will actually do the advertising for you. I know personally that word of mouth referrals are a major driver of business for me.
I can attest to No.6 - when i launched Postscript5, i had a major flood of traffic from nearly all of the CSS Galleries and when i redesigned the same thing happened, i still continue to recieve alot of traffic from these sources and have found work through clients seeing my work showcased. So it all adds up!
Collis Ta'eed
December 2nd, 2007
Hooray, thanks everybody! I must confess I was a bit worried that it would sound like I was talking myself up a bit too much, so I’m glad it didn’t come across that way
And yay for it getting dugg, even if the site did go down for a while!
Don Ulrich
December 3rd, 2007
Spot on! Just getting started with a firm of our own. You folks have been very helpful and most of all encouraging. Been a Freelance Switch reader for a while now. It is listed at our news site http://www.dinfilter.com also adding PSTuts as featured content this week.
The best of holidays.
Don and Katy Ulrich
ANARCHY-TV.COM
December 3rd, 2007
#7. Shoot lots of meth
Marc Stress
December 3rd, 2007
Collis ::
Great article. I am always being asked by my students how to turn what they’re learning in the classroom into a career. The six points that you outline are solid examples on how to turn a hobby, degree or skillset into a career. The pull-quote is critical advice. The work we do for our clients is strictly _not_ about self-expression.
cheers!
F Soopy
December 3rd, 2007
Another great tip if your located in Australia - Service Seeking (www.serviceseeking.com.au). Heaps of website design jobs get posted there, and not a lot of competition for the work. It seems like it is quite easy to win work, and they don’t charge anything. Its great.
Dave Navarro
December 3rd, 2007
Kick-a$$ article. High-profile is definitely a huge key that a lot of people miss.
AHUDDY
December 3rd, 2007
Very good insight. I just built a website for the services that I offer, previously I relied solely on referrals from customers.
Melissa
December 3rd, 2007
the biggest boon to my business came after i joined a few networking groups in town and started getting out of my office and meeting people. i’ve been freelancing for almost 10 years, and out of that time, only 1 job was a cold cal. all the rest were referrals and from people i met thru networking.
to add to your list, two more tips for getting lots of design work:
#1: Don’t be a nay-sayer. Be enthusiastic and welcoming of more work, even when the client says “this will be a challenge” or “i know it’s a lot of work with a short deadline”. my answer: “No Problem”. and my client has commented on how much he loves that i’m always up for it. it takes the pressure off him.
#2: be accessible. i can’t tell you how many jobs I’ve landed where the reason for hiring me was “our last designer won’t answer any emails. we don’t know how to reach him. and we we did in the past, it’d still take him a week or so to get anything back to us”. Stay in communication with your client.
great article!
Dustin Boston
December 3rd, 2007
Okay I’m sorry that I’m not going to fall in line with everyone else on this, but this post seems absolutely trite to me. Points 1-5 are completely obvious. Now I’m alright with stating the obvious as long as there’s some meat to be had somewhere. We all need a good reminder every so often. Unfortunately, the only thing that isn’t obvious is point number 6, Get a High Profile. And it’s said as if you can just go out there and BAM, oh I’ve got a high profile client, or high profile blog, or now I’m published on some high profile website. I know I won’t win any high profile awards for this comment, but it just doesn’t work that way unless A) you have extraordinary talent B) you have connections C) you’ve worked you butt off for years and years and now you’re finally seeing the fruit of it.
Kristof
December 3rd, 2007
Great article, on a nicely designed site!
Keep up the good work
Elijah
December 3rd, 2007
Thanks for this great article! It’s very useful for a full time freelancer like me. I don’t do much design though but most of it applies
Steve
December 3rd, 2007
Great article. Some very nice tips in there.
Henry Jones
December 3rd, 2007
Great Article.
I can definitely attest to #6 as well. My portfolio has only been live for about a week, and being featured on several CSS galleries has led to three project inquiries.
Rose
December 3rd, 2007
I also started out doing web page designs! It was the first time that I actually got PAID and then I knew that I was just hooked on it! I have since gone on to include other things in my “resume” but designing websites was where I got started.
I’m glad that you posted about this because there are so many people that want to be paid webdesigners but often get discouraged about being able to find paying clients.
Your post (and your story) is a good inspiration for aspiring professional web designers!
Collis Ta'eed
December 3rd, 2007
Hey Dustin, don’t worry that’s a fair argument, I know that we do sometimes write things like “write a book” or “get a high profile” as if they are somewhat innocuous statements. I guess what I was writing was more of a this-is-what-worked-for-me.
One thing I would say on the high profile is that it takes just as much work as point 1 - getting good. Neither comes easily, but both are worthwhile. I think I have a little high profile, certainly no-one is inviting me to speak at conferences or anything like that, but what I do have has been useful. The other day when telling a future client that I needed a lot of creative control they replied by saying “don’t worry I totally trust you”, despite never having worked with me before. I wanted to do a little dance of joy
Collis Ta'eed
December 3rd, 2007
And to everyone, thanks so much for the positive feedback!! It’s much appreciated!
Danny Outlaw
December 3rd, 2007
you mention building the article you think the client wants to see….
Early in the game I dint know good css coding skills. What are your thoughts on having well designed sites but mediocore coded sites in your portfolio early on?
Mohodin Rageh
December 4th, 2007
What a wonderful write-up. It certainly gives one a food for thought.
Garro
December 4th, 2007
nice article collis…
any idea on when the freelancers survey will come out?
thanks…
Matt Williams
December 4th, 2007
The point about being enthusiastic is so very right, but it’s not just your clients who like working with you, it makes your job more enjoyable too.
Charles Forster
December 4th, 2007
I really liked this article. I’ve been looking for ways to build and expand my business beyond it’s current limits, and this helps. The high-profile website is a great idea and something I’m working on at the moment. Let’s hope it works!!
Jeff Immer
December 4th, 2007
Gotta disagree with some of the sentiments in this article.
Bad clients? They DO exist. Believe me. And no amount of convincing can change the mind of a truly tasteless client. And, no matter how poor you are, or how slow work has been, you don’t need another ugly site in your portfolio. I’ve become rather good at smelling a stinky client before the contracts are signed–I would encourage other designers to flex your “bad client sixth sense” as much as possible. Have them send you samples of sites they like–if they’re horrible, so is the client.
However, I think the overall gist is great. Good, thoughtful, client-friendly design will generate more and more work.
Dustin Boston
December 5th, 2007
Hey Collis, thanks for the brave follow up to my comment. It’s replies like yours that really help us to learn from each other.
Rene
December 5th, 2007
nice to finally read it too
thanks collis, great points.
Mark Abucayon
December 6th, 2007
One of my favorite article here in FWs. I read it many times and I did a hard copy of it, so helpful Bless u all. Thanks
binary
December 9th, 2007
Hi Collis, I’m very new in web design and I wanna ask you if you can suggest me some books to get started, also I’am not to good in english so if you know some of then that are translated in spanish i would thank you a lot, if not, just tell me some titles and i will look for them in spanish if the exist.. Thanks
R. Shawn
December 10th, 2007
Thanks for putting this out. I just recently started designing freelance fulltime and found this article very informative and helpful.
Ricardo
December 12th, 2007
Good article Collis.
Jermayn Parker
December 13th, 2007
Yes very good article Collis, one of the better ones I have read on hear!
Dean Peterson
December 15th, 2007
Good words to adhere by. I’m fairly recent to the biz, less than a year. I’m amazed at how much I need to learn. It’s a good thing I like to Learn.
I will definitely be subscribing to your blog!!!!
Ivan Stanchev
December 18th, 2007
Bravo! Great article! I am a young and unexperienced student, at the start of his carrier and those advises are real value to me. Thanks and keep doing this good job.
Peter
December 21st, 2007
Hi there, I’ve been reading your articles with great interest..
With respect to this article in particular, I would suggest that a vital ingredient is self-belief. Believe you can do something, it’s the best way to start. Perhaps if you believed you could crack that last 20% you just might do it ! Thanks for all your guidance here on your site though.. you have helped me start to believe !
weblizzer
December 24th, 2007
What a nice article post… very useful like us who are just new in freelancing web industry. know that its really hard to find clients out there. But i hope that sooner they will give a chance to those who are new ones but having the good capabilities.
Mukesh Yadav
December 24th, 2007
Yeah, this is great advice, Collis. You’re spot on.
Mike Anderson
December 31st, 2007
Great Article… Where I am from one finds oneself wearing many hats and using every guerrilla tactic just to stay afloat, so let me just throw in a few:
Teach a Beginners class in your field to small business(SBA). This puts you, and your expertise in front of many clients and gets all that basic explanation out of the way. This scales well too, if you have a name, speak at a forum for lots of small business about how (in this instance) Good Web Design with standards and navigational structure can change their business.
E-mail lists & Standard postal rolls. Don’t misunderstand me, DON’T SPAM. Send Christmas cards(well designed), announce shows, do a year in review. Don’t try to sell them, make them feel cool for receiving the post or e-mail.
Collaborate. In this case, with Illustrators, Photographers etc. They will cross-promote you.
Submit your designs for awards. I have seen some fantastic work go unnoticed because it didn’t get submitted. When I taught, I required my students to find at least 2 local contests or awards and submit their limit. We won a surprising amount. Collis mentioned not winning any, well I am impressed, I am sure other will be too.
Write. I have a hard time with this one because I don’t think like this… but I am trying. Articles in online magazines and blogs. Paper magazines, newsletters, fiction(billable hours) J/K. Get your lead out at least once a day, even for a ridiculously long comment on an excellent article.
My 2 Cents - Mike
Frokem
January 17th, 2008
I must say, this has been really informative. I have been at this for just over a year and I totally agree with all the points listed above.
Thanks for thinking about us and giving us a heads up.
Cheers
Michael Soriano
May 1st, 2008
Good post. Very inspirational - especially to someone who like you - consider themselves not to be the best designer / artist but do appreciate good work. I have a keen eye for good art, and most of the time struggle to be like the best artist out there. Thanks to your post, I will aim for what works for me - not to beat the rest.
website design
May 5th, 2008
Great..great post man. I’m a freelancer myself and I can relate to everything you said. Thank you!
knight online
May 31st, 2008
Thanx
Christopher James
July 25th, 2008
Collis,
I thoroughly enjoyed your advise on building client retention and as a start up designer, marketing professional and Photographer myself, can certainly relate to your views. It is refreshing to see that in my search for good articles that not only make common sense but touch on real steps or best practice methodology, you have hit the nail right on the head so to speak. Good on ya and I will be watching for more to come….
Cheers and all the best,
Christopher James
Adriatic Web Design Company
October 25th, 2008
great article