Am I a Freelance Pushover?
Kristen Fischer
I proudly finished up the manuscript for my second book this week. Of course to do it, I need a few days off. So I asked my beloved employers for some time away, and was met with resistance.
Let me start off my saying that there were no deadlines or commitments involved that I asked to have pushed back…just rotating projects I had my pick of taking, and appointments to set. So when I got emails asking me to “just do this one” when it came to projects, and to “just squeeze me in” when it came to setting consultation appointments, I was shocked.
Do my clients think I’m a pushover? Is that why they wouldn’t let me take a break when I needed it?
I have to say, I think I forged their behavior. I’m always the one picking up a last-minute assignment and tending to clients’ every wish when it comes to work. Naturally when I put up some resistance, they did, too. This isn’t the Kristen I know, they must have said.
But they learned to deal. Assignments got done and client calls got scheduled. Maybe not when my customers wanted it all done, but all that matters is that it got completed.
Have you encountered this? Here are some tips to help you set boundaries with clients so it’s not a bombshell the next time you need off when something comes up.
- Don’t be Too Eager. If a request for a consultation comes in, you don’t have to do it that afternoon. Schedule it for a later time and stick to the deadline. In my case, I wasn’t pushing a deadline off, but I couldn’t do things the day clients wanted them done.
- Make Deadlines Work. Given a deadline that’s tight? Ask to have it extended. I don’t do this regularly but when a project comes in and I’m already swamped, I explain to the client that I want to take the project, but can fit it in with a day or two of extra leeway.
- Prioritize Last-Minute Projects. I’m not saying to refuse the deadlines clients give you, but if you take a lot of last-minute work, you’ll wind up turning into the last-minute freelancer. Instead, complete an assignment and ask for a little more notice in the future.
There’s nothing wrong with politely setting your boundaries. It’s imperative to do it, I think, in order to stay courteous with clients when you can’t be there at their every beck and call. I think clients will respect you more if you’re honest about your schedule. Plus if you can’t do something the day the client wants it done, they’ll probably be a little less prone to snipping at you.
Kristen Fischer is a freelance writer and author living in New Jersey. Her first book, Creatively Self-Employed: How Writers and Artists Deal with Career Ups and Downs is available at www.creativelyselfemployed.com.



















Craig Mason
August 6th, 2007
I’ve experienced this all-to-often with a couple of clients; Work comes in, and I’m expected to complete it straight-away, or the same day. I begin to feel like I’m treated like an employee.
There’s always a balance to be struck between being too eager, and refusing work. A little application of market forces (i.e. raising prices) usually sorts it out!
Robert
August 6th, 2007
It is important for me to define my own workload and timeline (which is the harder part). Only then I can decide which task is coming next and which client I have to convince about a prolongation of timeline. Some months ago it happened more often that I calculated my workload in a ‘blue eyed’ manner and ended up working 16 hours a day just to meet deadlines.
Jurgen Wolff
August 6th, 2007
There’s a saying: “We train other people how to treat us.” Not always easy, but always true!
Jean
August 6th, 2007
Wow! So much work and regularly scheduled too. No wonder you feel like an employee. When I’m really pressed for time but don’t want to disappoint a client (who may look elsewhere) I share the wealth and subcontract assignments. I direct, supervise and edit the pieces so my client still gets what they are buying… my skills.
Matthew Stibbe (Bad
August 6th, 2007
It’s very hard to say no; especially if you / my self-image as a freelancer is that we are there to pull rabbits out of a hat for our client and over-deliver all the time.
However, people really do seem to understand if you say no and - this is the important bit - give a valid reason.
Once, I was really overwhelmed with deadlines AND with client meeting requests. So I told them that I wasn’t travelling to any meetings for two weeks and that I could do brief phone conferences and that I would answer emails promptly. The purpose was to get on with the work they had asked me to do (rather than reporting on it or project managing it in meetings). They were completely happy about this. It really helped with the work too.
Marek S
August 6th, 2007
oh dear.. dont worry.. at least it wasn’t an emergency.. funny enough.. i asked for one day off from my company.. in which i am the development project manager.. on the weekend i was moving house, and the whole move feel apart when the removalists didnt turn up on time.. the cleaners just didnt turn up.. so the place wasnt ready to be given back to the owner for inspection and on sunday night, my cars window was smashed some personal effeects stolen.. so i called up and said blahblah what happened.. and i need a day off.. and i was met with a .. “im not happy..im not happy” … what the???
Laura
August 6th, 2007
I just had to post on this article today. I’ve been in the exact position that Kristen describes and it’s not much fun saying no. What I really dislike is when a client expects you to hold a time slot in your schedule for your project and the work never materializes or they are late in sending it to you.
kristen
August 7th, 2007
You guys each had such great insights! I like to write about these nuances of freelancing. There are ways to stay balanced and I agree, you teach people how to treat you. Sometimes it’s hard when it’s the hand that feeds you. But you know what? There are always other hands!!!
xto
August 7th, 2007
I am still learning this, even after years of working FL. The part that is most difficult is my desire to work “miracles”.
Can I ask for an article? I need to go on vacation (4-5 weeks near the end of the year) and have not really figured out how to create a functioning “service net” to catch any client emergences. Skype and email will help but I need suggestions on how to keep my clients calm and yet escape.
kristen
August 8th, 2007
I would just leave an automated message telling them when you’ll be back. I think if you give them enough notice, they should get the picture! Plus if you need to, leave an emergency # but let them know when you’ll resume working.
Craig Mason
August 8th, 2007
Tell them that whilst you are away, any emergency work will be 500% of your normal rate
Kristie
August 28th, 2007
It’s definitely hard to strike a balance between pleasing customers and standing up for yourself. Especially when you are having cash flow problems, or people need things done now, but can’t manage to send along, copy, content, images, etc that they know you need to get the job done. No, you can’t email it at midnight and expect to have your finished project turned out by 8am….!